Optometrist-Mavellikara-Alappuzha

Lenskart; Alappuzha; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Lenskart is hiring an Optometrist/Sr. Optometrist to deliver eye-checks, dispensing, and diagnosis while driving sales and ensuring exceptional customer experience.

The role combines clinical expertise with product recommendations, stock management, and SOP adherence to meet customer needs and store targets.

Qualifications

• Minimum qualification: Diploma in Optometry.
• Excellent communication and active listening skills.
• Ability to build rapport and understand unstated customer needs.
• Sales-driven with focus on customer satisfaction.

Responsabilités

• Greeting walk-in customers and guiding them toward the clinic.
• Involvement in stocktakes, maintaining sales floor standards, and day-to-day tasks.
• Understanding the POS system to ensure accurate transactions.
• Eye check-up, dispensing and educating customers on lenses.
• Achieving sales targets and SOP adherence.
• Coordinating with customers for product pick-up and handling returns with warehouse.

Connaissances

Customer focus

Communication skills

Sales orientation

Multitasking

Eye care knowledge

Formation

Diploma in Optometry

Description du poste

Title Optometrist/Sr. Optometrist

Reporting to Store Manager

Skip Level Areas Operations Manager

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Area

Activities expected to be performed by a Lenskart Optometrist

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus: Driving Net Promoter Score
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Eye check-up & dispensing
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority