Optometrist

Lenskart; Bhilwara; On-site; INR 300,000 - 540,000; Full time

Job summary

Lenskart in India is seeking an Optometrist/Sr. Optometrist to deliver eye-checks, dispensing, and diagnostic services while also driving sales and stock control.

The candidate will play a key role in delivering technical eye-care expertise and ensuring a superior customer experience. The role involves guiding customers through the 12-step optometry process, recommending lenses and frames, performing quality checks, and maintaining store standards in line with SOPs.

Qualifications

• Minimum qualification: Diploma/ Bachelors in Optometry.
• Fresher’s are eligible to apply; no minimum work experience.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Proactive task ownership, result-orientation, and customer-orientation.

Responsibilities

• Greeting walk-in customers and guiding them to the clinic for the free eye check-up.
• Involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience.
• Understanding the POS system to ensure transactions are processed effectively.
• Resolving customer concerns to ensure satisfaction.
• Following the 12-step Optometry process during eye check-up and explaining prescriptions.
• Presenting customers with optimal product selections based on preferences.
• Achieving sales targets and adhering to SOPs.
• Maintaining store upkeep and ensuring security of equipment and stock.

Skills

Customer focus

Communication

Active listening

Multitasking

Relationship building

Education

Diploma/ Bachelors in Optometry

Job description

Title

Optometrist/Sr. Optometrist

Reporting to

– Store Manager

Skip Level

– Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities Area

Activities expected to be performed by a Lenskart Optometrist

Customer focus

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up & dispensing

• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Fresher’s are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority