Ops Support Specialist - C04 - Chennai / Pune

Citigroup Inc.; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading financial services company is seeking a Fraud Ops Specialist in Chennai to conduct risk assessments on credit card accounts while providing exceptional customer service. The role requires 0-3 years of relevant banking experience, with a preference for Commerce graduates. Responsibilities include investigating fraud, responding to client inquiries, and ensuring a positive customer experience. The ideal candidate will have strong attention to detail and communication skills.

Qualifications

• 0-3 years relevant experience in Banking domain and card process.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.

Responsibilities

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests.
• Contact card members to verify charges and recent activity to identify any potential fraud.

Skills

Risk assessment

Customer service

Attention to detail

Written and verbal communication

Data interpretation

Education

Commerce Graduation

Job description

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications

• 0-3 years relevant experience in Banking domain and card process.
• The skill requirement is for fresher - Commerce graduates OR with a preference for 1-2 years of experience in the banking domain (card process).
• Minimum 1 year of customer service experience is preferred
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

• Commerce Graduation.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

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