Fraud Ops Specialist for CFRT Investigations – Chennai

Citi; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Citi in Chennai, India is hiring a Fraud Ops Specialist – C05, an entry-level role responsible for thorough risk assessments during account activity reviews while delivering exceptional customer service. You will handle complex inquiries, identify potential fraud, and work with clients and third parties to resolve issues.

The position offers on-the-job training, exposure to senior leaders, and opportunities to grow within a global bank, maintaining Citi’s commitment to ethics and regulatory

Qualifications

• 2–4 years relevant experience in fraud or customer service
• 1–2 years in a related role
• Ability to process both inbound and outbound client calls
• High attention to detail with data interpretation
• Strong written and verbal communication skills
• Ability to remain unbiased in a diverse working environment

Responsibilities

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests
• Identify potential fraud by assessing past experiences and evaluating options
• Resolve highly complex issues directly with client or third parties
• Drive process improvements to reduce friction and improve productivity
• Monitor workflow, quality and suggest options to enhance efficiency
• Assess risk in business decisions to protect Citi's reputation and assets

Skills

Risk assessment

Fraud investigations

Customer calls

Attention to detail

Written/verbal communication

Unbiased judgement

Education

High School diploma or equivalent

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Specialist, Fraud Ops (Internal Job Title: Fraud Ops Specialist – C05) based in Chennai, India

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future.

For instance:

• We empower our employees to manage their financial well‑being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

In this role, you’re expected to:

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-4 years relevant experience
• 1-2 years in a related role
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Family Group: Operations – Services

Job Family: Fraud Operations

Time Type: Full time