Fraud Ops Analyst - Pune

Citigroup Inc.; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Citigroup Inc. in Pune seeks a Fraud Ops Analyst to assist in applying fraud risk policies and controls, helping minimize losses through data-driven decisions. The role supports the Fraud Operations team and requires sound judgment and integrity.

Responsibilities include forecasting, fraud trend analysis, data validation, and cross-functional collaboration, with emphasis on compliance and risk management in a fast-paced environment.

Qualifications

• Experience in fraud investigations and claims processes.
• Strong data analysis and trend identification capabilities.
• Proficient in MS Office; especially Excel and Access.
• Clear written and verbal communication; unbiased judgment.
• Willing to work in rotational shifts.

Responsibilities

• Assist in applying fraud risk policies and controls.
• Perform forecasting and standardized fraud analyses.
• Identify data inconsistencies and communicate findings clearly.
• Support risk assessments and escalation of control issues.
• Coordinate with Fraud Operations to minimize losses.

Skills

Fraud investigations

Trend analysis

Data analysis

MS Office

Communication

Unbiased judgment

Rotational shifts

Education

Bachelor's degree

Tools

Microsoft Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5+ years of relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willing to work in Rotational Shifts

Education

• Bachelor’s degree/University degree or equivalent experience

Operations - Services

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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