Fraud Ops Specialist

Citigroup Inc.; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Citigroup Inc. is seeking an entry level Fraud Ops Specialist to perform risk assessments during account activity reviews while delivering excellent customer service.

The role supports early fraud detection to minimize financial impact and protect client accounts and identities. The position involves investigating potential fraud on credit card accounts, handling inbound inquiries, and providing solutions under limited supervision.

Qualifications

• 1-3 years relevant experience
• Ability to process inbound/outbound client calls
• High attention to detail with ability to interpret data
• Clear written and verbal communication
• Remain unbiased in a diverse environment

Responsibilities

• Investigate potential fraud activity on existing credit card accounts
• Respond to inbound client inquiries and assist with service requests
• Provide solutions using available resources under supervision
• Complete assigned tasks accurately and timely
• Achieve individual and team performance targets
• Contact card members to verify charges and recent activity
• Determine verification procedures for processing customer information
• Escalate, manage and report issues with transparency

Skills

Customer service

Communication

Attention to detail

Data interpretation

Education

High School diploma

Job description

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications

• 1-3 years relevant experience
• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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