Fraud ops Analyst - Chennai

Citi; India; On-site; INR 500,000 - 750,000; Full time

Job summary

Citi in India is seeking an entry-level Fraud Ops Analyst to assist in applying fraud risk policy and controls, and to help minimize losses in coordination with the Fraud Operations team.

The role emphasizes risk-aware decision making, data analysis, and collaboration across functions to protect Citi’s reputation and assets. You will learn to recognize fraud indicators and support timely, compliant action.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years of relevant experience in a related role.
• Experience in investigation and fraud claims processes.
• Experience with trend analysis and alerts in early fraud detection.
• Extensive knowledge of transactional processing platforms.
• Proficient in MS Office and database tools; strong written/verbal communication.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines under supervision.
• Develop and maintain knowledge of business/industry standards and practices.
• Understand how the team interacts with others to accomplish objectives.
• Identify data inconsistencies and exchange information concisely.
• Impact the business through the quality of tasks and services provided.
• Assess risk in business decisions, safeguarding Citi, its clients and assets, and ensure compliance with laws and policies.

Skills

Fraud prevention

Education

Bachelor’s degree

Tools

Microsoft Office

Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• at least 5yrs Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank’s Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willing to work in Rotational Shifts
  

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

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