Fraud Ops Manager - C12 - CHENNAI

Citigroup Inc.; Chennai District; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Citigroup Inc. is seeking a Fraud Ops Manager to lead a team in developing fraud management policies and procedures to minimize losses. You will coordinate with the Operations - Services group to ensure analysts make risk-aware decisions and deliver timely support to clients.

The role requires hands-on fraud analytics, project leadership, and stakeholder management with flexibility for regional shift timings and office-based work as needed to meet business requirements.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience applying and developing advanced statistical models.
• Ability to filter, prioritize and validate complex data from multiple sources.
• Strong written and verbal communication and stakeholder influencing skills.
• Flexibility for US/NAM shift timings and weekend work.
• Experience leading a team and managing projects in fraud operations.

Responsibilities

• Analyze fraud trends and conduct investigative research to identify patterns.
• Lead modeling and analytical projects from design to implementation.
• Manage team, projects, budget and planning.
• Evaluate performance and guide pay, hiring and actions.
• Ensure procedures are followed and contribute to standards.
• Support stakeholder reviews and risk-based decision making.

Skills

Statistical modeling

Analytical skills

Team management

Communication

Negotiation

Risk assessment

PMP / SCRUM Master

Shift flexibility

Education

Bachelor's degree

Tools

PMP / SCRUM Master

Job description

The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Assist the team leader in execution / functioning of the day-to-day business requirements. Be sensitive to client requests, timely turn around and help/facilitate in providing the functional support.

Responsibilities

• Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
• Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
• Manage a team, projects, activities, budget and planning
• Lead modeling and analytical projects through completion
• Evaluate subordinates' performance and make recommendations for pay increases, hiring and other personnel actions
• Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
• Ensure delivery of end results and contribute to the formulation / maintaining of procedures
• Assist to ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Assist in stake-holder management by supporting in activities related to businesses' periodical reviews.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years of experience in a related role
• Experience in applying and developing advanced statistical models
• Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• Ability to persuade and influence others and negotiate with third parties
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Experience in PMP / SCRUM master's will be an added advantage
• Flexible for US/NAM shift timings including weekend working.
• Work from office and onsite presence necessary on an ongoing basis per business requirements

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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