Fraud Ops Specialist

Citi; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Citi in Chennai is seeking an entry-level Fraud Ops Specialist to perform risk assessments on account activity and deliver exceptional customer service. Early fraud detection helps minimize financial impact and protect client accounts and identity.

The role emphasizes review of potential fraud on existing credit card accounts, inbound/outbound client communications, and adherence to Citi policies while maintaining high standards of client service.

Qualifications

• 1-3 years relevant experience
• Minimum 1 year of customer service experience
• Ability to process inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Responsibilities

• Investigate potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with service-related requests and concerns
• Provide solutions to client issues using available resources under limited supervision
• Complete assigned tasks accurately and timely
• Achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify potential fraud
• Determine verification procedures for processing customer information
• Escalate and report issues with transparency while safeguarding Citi and its clients

Skills

Customer service

Attention to detail

Data interpretation

Communication

Call handling

Unbiased mindset

Education

High School diploma or equivalent

Job description

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities:

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.