Payments Processing Officer

Australia and New Zealand Banking Group Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) invites applications for the Payments Processing Officer role in Bengaluru, India. You will support classification and pre-assessment, review information for completeness and compliance, and determine classifications based on defined criteria to drive efficient outcomes.

Join ANZ to contribute to seamless end-to-end processes, strengthen stakeholder relationships, and deliver exceptional customer experiences through accurate processing and

Qualifications

• Bachelor's or Master's degree in Commerce, Finance, Banking, or a related discipline.
• 2-5 years of experience in banking, lending, payments, or financial services operations.
• Strong knowledge of banking processes, lending principles, accounting, and financial concepts.
• Excellent verbal and written communication skills with customers and stakeholders.
• Proven ability to manage complex transactions while maintaining accuracy and attention to detail.
• Strong organizational and prioritization skills with ability to meet deadlines.
• Proficiency in Microsoft Office applications and data entry/analytical skills.
• Customer-focused mindset with proactive problem-solving and risk awareness.

Responsibilities

• Process and validate payment transactions in line with regulatory requirements, internal policies, and procedures.
• Investigate and respond to customer and correspondent bank enquiries, ensuring timely resolution.
• Review transactions for accuracy, identify exceptions or risks, and escalate suspicious or erroneous activities.
• Prepare and maintain regulatory, compliance, and operational reports with complete documentation.
• Update customer records with clear notes and facilitate smooth handovers across teams.
• Support continuous improvement by identifying opportunities to reduce processing time and boost productivity.
• Collaborate with teammates and demonstrate ANZ's risk, compliance, and customer-centric values.

Skills

Communication

Analytical skills

MS Office

Data entry

Attention to detail

Education

Bachelor's or Master's in Commerce/Finance/Banking

Tools

Microsoft Office

Job description

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Payments Processing Officer

Department: NZ Personal Banking Customer Service Operations

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

In the role of Payments Processing Officer, you will be responsible for supporting the classification and pre-assessment process, ensuring accurate evaluation and categorization of cases, requests, or applications. You will review submitted information, verify completeness and compliance with guidelines, identify priorities and risk factors, and determine appropriate classifications based on established criteria. Through detailed analysis and timely decision-making, you will help drive operational efficiency, maintain assessment consistency, and support high-quality outcomes. You will also facilitate seamless handovers between teams, enabling strong collaboration, enhancing stakeholder relationships, and delivering an exceptional customer experience across the end-to-end process.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: Bengaluru, India
Work Hours: 1:00 AM (IST) onwards, subject to daylight savings.

What will your day look like?

As a Payments Processing Officer, you will:

• Process and validate payment transactions in line with regulatory requirements, internal policies, and operational procedures.
• Investigate and respond to customer and correspondent bank enquiries, ensuring timely resolution and exceptional service.
• Review transactions for accuracy, identify exceptions or risks, and elevate suspicious, fraudulent, or erroneous activities promptly.
• Prepare and maintain regulatory, compliance, and operational reports while ensuring complete and accurate documentation.
• Update customer records with clear, concise notes and facilitate smooth handovers across teams to support seamless operations.
• Support continuous improvement initiatives by identifying opportunities to reduce processing time, enhance productivity, and improve customer outcomes.
• Collaborate with teammates, provide process guidance, and consistently demonstrate ANZ's risk, compliance, and customer-centric values in all activities.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A Bachelor's or Master's degree in Commerce, Finance, Banking, or a related discipline.
• 2-5 years of experience in banking, lending, payments, or financial services operations.
• Strong knowledge of banking processes, lending principles, accounting, and financial concepts.
• Excellent verbal and written communication skills with the ability to engage effectively with customers and stakeholders.
• Proven ability to manage complex transactions while maintaining accuracy, quality, and attention to detail.
• Strong organizational and prioritization skills, with the ability to manage workloads and meet strict deadlines.
• Proficiency in Microsoft Office applications and excellent data entry and analytical skills.
• A customer-focused mindset, with a proactive approach to problem-solving, risk awareness, and continuous improvement.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.