Payments Processing Officer

ANZ; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ANZ in Bengaluru, India is seeking a Payments Processing Officer to support classification and pre-assessment workflows. You will review information, ensure compliance, identify risk factors, and make timely classifications to drive efficiency and quality customer outcomes.

The role emphasizes collaboration and stakeholder engagement across end-to-end processes. Role is permanent and full-time, based in Bengaluru with IST hours starting early morning; the team values a growth mindset and a

Qualifications

• Bachelor's or Master's degree in Commerce, Finance, Banking, or related discipline.
• 2–5 years of experience in banking, lending, payments, or financial services operations.
• Strong knowledge of banking processes, lending principles, accounting, and financial concepts.
• Excellent verbal and written communication skills with customers and stakeholders.
• Proven ability to manage complex transactions with accuracy and attention to detail.
• Strong organizational and prioritization skills to meet deadlines.
• Proficiency in Microsoft Office applications and data entry/analytical skills.

Responsibilities

• Process and validate payment transactions in line with regulatory requirements, internal policies, and procedures.
• Investigate and respond to customer and correspondent bank enquiries with timely resolution and service.
• Review transactions for accuracy, identify exceptions or risks, and escalate suspicious or erroneous activities.
• Prepare and maintain regulatory, compliance, and operational reports with complete documentation.
• Update customer records with clear notes and facilitate smooth handovers across teams.
• Support continuous improvement to reduce processing time, enhance productivity, and improve outcomes.
• Collaborate with teammates and demonstrate ANZ's risk, compliance, and customer-centric values.

Skills

Banking experience

Communication skills

Attention to detail

Time management

MS Office

Education

Bachelor's/Master's in Commerce or Finance

Tools

Microsoft Excel

Job description

Job Summary

In the role of Payments Processing Officer, you will be responsible for supporting the classification and pre-assessment process, ensuring accurate evaluation and categorization of cases, requests, or applications. You will review submitted information, verify completeness and compliance with guidelines, identify priorities and risk factors, and determine appropriate classifications based on established criteria. Through detailed analysis and timely decision-making, you will help drive operational efficiency, maintain assessment consistency, and support high-quality outcomes. You will also facilitate seamless handovers between teams, enabling strong collaboration, enhancing stakeholder relationships, and delivering an exceptional customer experience across the end-to-end process.

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

Role Details

Role Type: Permanent, Full-time

Role Location: Bengaluru, India

Work Hours: 1:00 AM (IST) onwards, subject to daylight savings.

Responsibilities

• Process and validate payment transactions in line with regulatory requirements, internal policies, and operational procedures.
• Investigate and respond to customer and correspondent bank enquiries, ensuring timely resolution and exceptional service.
• Review transactions for accuracy, identify exceptions or risks, and **escalate** suspicious, fraudulent, or erroneous activities promptly.
• Prepare and maintain regulatory, compliance, and operational reports while ensuring complete and accurate documentation.
• Update customer records with clear, concise notes and facilitate smooth handovers across teams to support seamless operations.
• Support continuous improvement initiatives by identifying opportunities to reduce processing time, enhance productivity, and improve customer outcomes.
• Collaborate with teammates, provide process guidance, and consistently demonstrate ANZs risk, compliance, and customer-centric values in all activities.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

• A Bachelors or Masters degree in Commerce, Finance, Banking, or a related discipline.
• 2-5 years of experience in banking, lending, payments, or financial services operations.
• Strong knowledge of banking processes, lending principles, accounting, and financial concepts.
• Excellent verbal and written communication skills with the ability to engage effectively with customers and stakeholders.
• Proven ability to manage complex transactions while maintaining accuracy, quality, and attention to detail.
• Strong organizational and prioritization skills, with the ability to manage workloads and meet strict deadlines.
• Proficiency in Microsoft Office applications and excellent data entry and analytical skills.
• A customer-focused mindset, with a proactive approach to problem‑solving, risk awareness, and continuous improvement.

You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.