Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Vadodara

Kotak Mahindra Bank Ltd; Vadodara; On-site; INR 350,000 - 650,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive professional to join the WBG Operations team at the Customer Service Desk. The role emphasizes hands-on banking operations knowledge, especially RTGS/NEFT transactions, fund transfers, and tax payments, with strong Excel usage for daily tasks and client servicing.

The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to collaborate across branches and internal teams to resolve discrepancies and

Qualifications

• Hands-on experience in banking operations, especially RTGS/NEFT transactions, fund transfers, and tax payments.
• Strong communication and a customer-centric approach.
• Proficiency in Excel to support daily tasks and reporting.

Responsibilities

• Handle RTGS, NEFT, fund transfers, and tax payments at branch/mid-office/front-office.
• Provide prompt, accurate support to customers and internal teams on transaction status and issues.
• Ensure compliance with internal policies and regulatory guidelines during processing.
• Maintain transaction records and reports using Excel and banking systems.
• Collaborate with other departments to resolve discrepancies or escalations on transactions.
• Monitor queues and ensure timely execution of payment instructions.
• Assist in audits by providing documentation and reports.
• Identify areas for process improvement to enhance service delivery.

Skills

Banking operations

RTGS/NEFT processing

Excel proficiency

Customer service

Regulatory compliance

Tools

Excel

Banking systems

Job description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.