Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Gandhidham

Kotak Mahindra Bank Ltd; Gandhidham; On-site; INR 320,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive professional for the WBG Operations Customer Service Desk in India. You will handle RTGS/NEFT transactions, fund transfers, and tax payments, ensuring accurate processing and timely customer communication. Strong Excel skills and a customer-centric approach are essential.

The role involves coordinating with multiple departments, maintaining records, and supporting audits while identifying process improvements to enhance service delivery.

Qualifications

• Hands-on experience in RTGS/NEFT transactions.
• Experience with fund transfers and tax payments.
• Strong Excel skills for daily operational tasks.

Responsibilities

• Handle RTGS, NEFT, fund transfers, and tax payments at branch/mid-office/front-office levels.
• Provide prompt, accurate support on transaction status, issues, and queries.
• Ensure compliance with internal policies and regulatory guidelines during processing.
• Maintain transaction records and reports using Excel and banking systems.
• Collaborate with departments to resolve discrepancies or escalations.
• Monitor transaction queues to ensure timely execution of payment instructions.
• Assist in audits and internal reviews with documentation and reports.
• Identify areas for process improvement to enhance service delivery.

Skills

Excel proficiency

RTGS/NEFT operations

Customer service

Communication

Tools

Internal banking systems

Job description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.