Operations Team Member

Tripster Holidays; Kolkata District; On-site; INR 420,000 - 700,000; Full time

Job summary

Tripster Holidays in Kolkata seeks an Operations Team Member to manage day-to-day travel operations, bookings, and itinerary coordination for corporate and M.I.C.E travel. You will liaise with clients and B2B partners, resolve issues, and ensure accurate documentation while upholding company processes and service standards.

The role requires strong analytical and communication skills, plus the ability to upsell services and coordinate across sales and project teams in a fast-paced travel

Qualifications

• Strong Analytical Skills to review data, optimize itineraries and support decision-making.
• Excellent Communication to interact with clients, vendors and internal teams.
• Sales skills to upsell services and contribute to growth where required.
• Operations Management to oversee daily travel processes, bookings and service coordination.
• Project Management to support M.I.C.E logistics, timelines and multi-stakeholder coordination.

Responsibilities

• Manage day-to-day travel operations and bookings.
• Coordinate itineraries and ensure documentation for corporate and M.I.C.E travel.
• Communicate with clients and B2B partners; resolve operational issues.
• Monitor service delivery and update internal systems; maintain standards of service and compliance.
• Collaborate with sales and project teams to support events and logistics.

Skills

Analytical

Communication

Sales

Ops Management

Project Mgmt

Education

Bachelor's degree in Business, Tourism, Hospitality, or related field

Tools

Office software

Travel management tools

Job description

Company Description

Tripster Holidays is a Travel Management Company (TMC) with over six years of experience in the tourism industry. The organization specializes in providing end-to-end M.I.C.E (Meetings, Incentives, Conferences, and Exhibitions) logistics support for large corporate clients. Tripster Holidays collaborates with reputable national and international B2B operators to deliver reliable, high-quality travel solutions. Team members work in a dynamic environment focused on operational excellence and client service within the corporate travel segment.

Role Description

The Operations Team Member role is a full-time, on-site position based in Kolkata. This role involves managing day-to-day travel operations, including handling bookings, coordinating itineraries, and ensuring accurate documentation for corporate and M.I.C.E-related travel. The Operations Team Member will communicate with clients and B2B partners, resolve operational issues, and support smooth execution of travel plans and events. Responsibilities also include monitoring service delivery, updating internal systems, collaborating with sales and project teams, and maintaining high standards of customer service and compliance with company processes.

Qualifications

• Candidates should possess strong Analytical Skills to review data, optimize itineraries, and support operational decision-making.


• Candidates should possess excellent Communication skills to interact effectively with clients, vendors, and internal teams.


• Candidates should possess Sales skills to support upselling of services and contribute to business growth where required.


• Candidates should possess Operations Management skills to oversee daily travel processes, bookings, and service coordination.


• Candidates should possess Project Management skills to support M.I.C.E logistics, timelines, and multi-stakeholder coordination.


• Knowledge of the travel or tourism industry, especially corporate travel or M.I.C.E, is highly beneficial.


• Proficiency with office software and travel management tools or booking platforms is an advantage.


• A bachelor’s degree in Business, Tourism, Hospitality, or a related field is preferred, along with the ability to work in a fast-paced, detail-oriented environment.