Operations Team Lead

Mywhy; Dadri, Delhi, Gurugram District; On-site; INR 502,000 - 725,000; Full time

Job summary

Mywhy in Dadri, Uttar Pradesh, is seeking a Team Lead to oversee day-to-day operations and drive team performance. You will manage a team of executives/associates, monitor KPIs, and conduct coaching and performance reviews to ensure productivity and quality.

The role requires at least 1 year in a Team Lead/Assistant Manager position, preferably in International BPO Voice operations, with strong communication and MS Excel/reporting skills.

Qualifications

• 1+ year experience as Team Lead or Assistant Manager
• Experience in International BPO Operations Voice preferred
• Strong communication and stakeholder management skills
• Proficient in MS Excel and reporting

Responsibilities

• Manage day-to-day operations and team performance
• Handle a team of executives/associates and drive productivity
• Monitor KPIs, SLAs, quality, and process adherence
• Conduct team huddles, coaching, and performance reviews

Skills

Team leadership

Communication

Stakeholder management

Reporting

Tools

MS Excel

Job description

• Manage day-to-day operations and team performance
• Handle a team of executives/associates and drive productivity
• Monitor KPIs, SLAs, quality, and process adherence
• Conduct team huddles, coaching, and performance reviews

Required Candidate profile

• Minimum 1 year experience as Team Lead / Assistant Manager
• In International BPO Operations Voice preferred
• Strong communication & stakeholder management skills
• knowledge of MS Excel & Reporting