Operations Team Lead

Amazon India Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon India Limited seeks a Senior Team Lead for Operations in Bengaluru to manage shifts, drive performance, and coordinate with carriers, vendors, and internal teams to ensure customer experience and business continuity.

The role requires strong data skills (Excel/SQL), metrics-driven decision making, and clear English communication. Bachelor's is required; MBA is preferred; 1+ years in customer-facing logistics experience.

Qualifications

• Bachelor's degree required
• MBA preferred
• 1+ years in customer-facing warehousing/logistics/manufacturing experience
• Fluent in English (speak, write, read)
• Experience with Excel and Microsoft Office products
• 3+ years of customer-facing environment preferred

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and change management.
• Developing/referring to performance metrics to drive team performance and business results.
• Identifying business impact of trends and making data-backed decisions.
• Communicating with external customers (carriers, vendors) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in information and data to owners and following through on resolutions.
• Pulling data from databases (Excel, Access, SQL) and performing ad hoc reporting and analysis.

Skills

Team leadership

Data analysis

Communication

Process improvement

Education

Bachelor's degree

MBA

Tools

Excel

SQL

Access

Microsoft Office

Job description

Team Lead Amazon – where builders can build!

We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic and Preferred Qualifications

• Basic qualifications - Bachelor's degree
• Preferred qualifications - MBA
• Basic Qualifications - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel
• Preferred Qualifications - 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience

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Experience Level Senior Level