Team Lead

Amazon; Hassan; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon ASSPL in Karnataka seeks a Team Lead, Operations to manage a shift, drive process improvements, and ensure smooth information flow across stakeholders to protect customer experience and business continuity.

The role requires strong communication in English, a basic understanding of logistics, and the ability to pull data from Excel, Access, SQL, and other systems for ad hoc reporting and decision making.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Skills

Customer-facing

Team leadership

Data analysis

Communication

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

Description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.


• Developing and/or referring to performance metrics to drive team performance and business results.


• Identifying the business impact of trends and making data backed decisions.


• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)


• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.


• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.


• Identifying the impact of trends and making data backed decisions.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience


• Bachelor's degree


• Speak, write, and read fluently in English


• Experience with Microsoft Office products and applications


• Experience with Excel

Preferred Qualifications

• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Karnataka - B56

Job ID: A10466054