Team Lead Sort Center

Amazon; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ASSPL - Tamil Nadu is seeking a proactive Team Lead, Operations to supervise a shift, improve performance, and ensure smooth information flow among stakeholders. You will use data to drive decisions and coordinate with carriers, vendors, and internal teams to maintain customer experience and business continuity.

The role requires basic logistics knowledge, clear written and spoken English, and ability to generate insights via Excel/Access/SQL for ad hoc reports.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and driving associated change.
• Developing and referring to performance metrics to drive team results.
• Identifying business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in information and data to owners and following through on resolutions.
• Pulling data from databases (Excel, Access, SQL) and performing ad hoc reporting and analysis.

Skills

English fluency

Customer-facing experience

Microsoft Office

Excel

Data analysis

Education

Bachelor's degree

Tools

Microsoft Access

SQL

Job description

Job Description:

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Tamil Nadu

Job ID: A10537585