Team Lead, Sort Center

Amazon; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Job summary

ASSPL - Tamil Nadu is seeking a Team Lead, Operations to manage a team and ensure smooth information flow across multiple stakeholders to protect customer experience and business continuity. The role requires understanding of logistics, clear written and verbal communication, and delivering process improvements.

Responsibilities include shift management, metrics-driven performance, data analysis, and collaboration with carriers, vendors, finance, and fulfillment centers.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Fluent in English (speak, write, read).
• Experience with Microsoft Office products.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and leading change.
• Developing or referring to performance metrics to drive results.
• Identifying business impact of trends and making data-backed decisions.
• Communicating with external customers (carriers, vendors/suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems to owners and following through on resolutions.
• Pulling data from databases (Excel, Access, SQL) and performing ad hoc reporting/analysis.

Job description

Description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

A day in the life

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Bachelor's degree

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Company

ASSPL - Tamil Nadu

Job ID: A10537585