Team Lead, Sort Center

Amazon; Khordha; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Odisha is seeking a proactive Team Lead, Operations to manage a shift (Day/Night) and ensure smooth flow of information across stakeholders to protect customer experience and business continuity.

You will lead a highly motivated SC team, develop performance metrics, perform data-driven decisions, and collaborate with Finance, CS, FC and Projects to meet operational targets while maintaining quality and productivity.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.

Responsibilities

• Managing a shift (Day/Night), identify opportunities to improve team performance and own change management.
• Developing and referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed.

Skills

Communication

Team leadership

Data-driven decisions

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and verbal forms. They should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift(Day/Night), constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Key job responsibilities

Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.

Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity.

Coordinate with Finance, CS, FC and Projects team to matters related to SC operations.

Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

Analysis of the data reports to identify performance bottlenecks and improve the performance.

Implement the formal process control and process improvement mechanisms such as Kaizen(six sigma)

A day in the life

Managing the Day-to-day floor operations in the shift(Day/Night). Additionally ensure all standard operating procedures are followed. Monitor on all the key metrics. Carry regular audits, follow mechanisms and ensure to motivate the team to bring maximum efficiency & output on floor.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Odisha - F37

Job ID: A10515488