Team Lead

Amazon; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

ASSPL - Karnataka - B56 is seeking a Team Lead, Operations to manage a shift, drive improvements, and ensure smooth information flow across stakeholders.

You will analyze data, set performance metrics, and coordinate with carriers, vendors, finance, and fulfillment centers to protect customer experience and business continuity.

Qualifications

• Bachelor's degree required.
• 1+ years in customer-facing, warehousing, logistics or manufacturing.
• Fluent in English (spoken and written).
• Experience with Microsoft Office and Excel.

Responsibilities

• Manage a shift and identify opportunities to improve team performance.
• Develop and monitor performance metrics to drive results.
• Make data-backed decisions by analysing trends and variances.
• Communicate with external customers (carriers, vendors) and internal teams.
• Escalate problems and drive resolution.
• Pull data from databases (Excel, Access, SQL) for ad hoc reporting.

Skills

English fluency

Data analysis

Team leadership

Education

Bachelor's degree

MBA

Tools

SQL

Access

Excel

Job description

Description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• Bachelor's degree
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• MBA
• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience

  Inclusive Culture

  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

  Company

  ASSPL - Karnataka - B56

  Job ID: A10530838