Operations Support Specialist

Citi Group; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Citi is seeking an Operations Support Specialist 5 in Hyderabad to strengthen retail banking back-office processing, reconciliation, and workflow integrity. The role emphasizes automation, data analysis, and cross-team collaboration to reduce risk and improve efficiency.

Applicants should have 3–4 years in banking operations, strong Excel and data skills, and familiarity with AI governance and automation tools. Hybrid with night shifts to align US hours may apply.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Commerce, or related field.
• 3–4 years of banking operations or financial services experience.
• Experience with retail banking product processing and account maintenance.
• Strong analytical ability to perform root-cause analysis of breaks and implement controls.

Responsibilities

• Review, post, and validate GL and subledger entries in retail banking.
• Identify and reconcile ledger/subledger breaks and discrepancies.
• Analyze daily journals and suspense accounts for proper fund allocation and postings.
• Use Core Banking Platforms to adjust customer accounts and verify balance histories.
• Create MIS reports and dashboards for management review.
• Collaborate with transformation and tech teams to deploy automation tools and RPA.
• Support onboarding and training for new team members; assist in audit reviews.

Skills

Analytical thinking

Excel advanced

AI governance

Automation tools

Power Automate

RPA

Python

VBA

Low-code

Financial reconciliations

Education

Bachelor’s degree in Finance/Accounting/Business

Tools

Power Automate

RPA platforms

Python

VBA

Job description

## Operations Support SpecialistApply: DLF CYBERCITY 12B: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): 26999898**Job Description**The **Operations Support Specialist 5** is a Retail Banking Operations & Process Specialist role responsible for executing, streamlining, and maintaining core retail banking Back-office transaction support, account lifecycle servicing, and operational workflow integrity. Operating at the intersection of transaction processing, data control, and client account administration, the specialist ensures rigorous adherence to operational standards, documentation policies, and regulatory compliance.Beyond day-to-day operations, this role actively contributes to operational excellence by identifying process enhancement opportunities, eliminating repetitive manual effort, and supporting process re-engineering initiatives. The specialist serves as a key liaison across upstream and downstream processing teams, Team leaders, managers, and internal/external stakeholders, leveraging strong domain knowledge of retail banking products, core banking systems, ledger accounting, AI governance, and automation tools to minimize operational risk and elevate efficiency.**Responsibilities:*** Review, post, and validate financial and non-financial accounting entries across retail banking General Ledger (GL) and Subledger accounts.* Identify, research, and reconcile ledger/subledger breaks, balancing discrepancies, and transaction mismatches to ensure accurate financial reporting and audit readiness.* Analyze daily transaction journals and system suspense accounts to verify proper fund allocation, interest calculations, fee adjustments, and postings.* Navigate and leverage Core Banking Platforms to execute customer account adjustments, verify balance histories, monitor transaction status, and validate operational controls.* Utilize advanced Microsoft Excel functions (e.g., dynamic formulas, pivot tables, VLOOKUP/XLOOKUP, index-match, conditional formatting, and data validation models) to analyze structured financial datasets, spot anomalies, and compile operational tracking metrics.* Proactively analyze end-to-end workflows to identify inefficiencies, manual handoffs, and repetitive operational tasks.* Drive process re-engineering and simplification initiatives to eliminate redundancies, reduce manual operational touchpoints, accelerate turnaround times, and mitigate human error.* Collaborate with transformation and technology teams to evaluate and deploy automation tools, robotic process automation (RPA), workflow automations, and digital tools to enhance team productivity and process scalability.* Prepare recurring and ad-hoc operational MIS reports, exception dashboards, and root-cause analysis summaries for management review.* Drive proactive escalation and resolution tracking for critical high value transactions/account breaks, transaction bottlenecks, and service delivery roadblocks.* Assist in workflow management and distribution, supporting peer guidance, on-the-job training for onboarding team members, and process walkthroughs for audit reviews.* Track record of managing operational data with complex spreadsheets and structured databases.**Experience & Functional Skills:*** **3–4 years** of relevant professional experience within banking operations, financial services processing, or a corporate business operations environment.* Proven experience working with retail banking products, transaction processing, and customer account maintenance.* Demonstrated hands-on capability in performing financial reconciliations, ledger posting verification, or discrepancy investigations.* Strong analytical problem-solving to dissect complex financial data, conduct root-cause analysis on recurring breaks, and implement corrective operational controls.* Strong verbal and written communication skills to interact seamlessly with upstream/downstream partners, operational leads, internal audit, and business stakeholders.* Familiarity with AI governance standards, model risk controls, or participating in digital transformation projects.* Knowledge of Automation Tools: Experience with or working knowledge of process automation tools (e.g., Power Automate, RPA platforms, Python, VBA, or low-code automation tools) is considered a strong added advantage.**Education*** **Bachelor’s Degree / University Graduate** in Finance, Accounting, Business Administration, Economics, Commerce, or a related discipline (or equivalent practical work experience).**Work Schedule & Shift Details*** **Work Timing:** India Core Night Shift Hours (supporting US Business Hours / US Operations).* **Flexibility:** Willingness to support peak processing periods, month-end/quarter-end financial close, and critical operational deliverables.**#LI-SG6**------------------------------------------------------## **Job Family Group:**Operations - Core------------------------------------------------------## **Job Family:**Operations Support------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**Financial Reconciliations, Retail Banking, Transaction Processing.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi.* *View Citi’s EEO Policy Statement and the Know Your Rights poster.*