Banking Operations Specialist

Citi; Pune District; On-site; INR 380,000 - 620,000; Full time

Job summary

Citi is seeking an entry-level Ops Support Specialist 4 in Pune, India to provide day-to-day operations support within Citi's operations framework. You will help with record/documentation maintenance, account upkeep, and workflow management while liaising with relationship managers, project managers, custodians, and clients.

Responsibilities include guiding junior staff, leading special projects, and ensuring risk and compliance considerations are met as part of daily activities.

Qualifications

• 0-3 years of relevant experience.
• Experience in a business office or operational environment, retail banking operation experience preferred.
• Excellent communications required.
• Strong numerical abilities.
• Proficient computer and math skills with a focus on complex databases and spreadsheets.
• Demonstrates technical and administrative expertise.
• Consistently demonstrates attention to detail.
• Comfortable to work in late-night shift schedule, which is expected to start around 11:30 PM or 12:30 AM.
• Ready to work in rotational/night shifts i.e. 24*7 support.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Excellent communication

Numerical ability

Databases

Spreadsheets

Attention to detail

Education

Bachelor's degree

Job description

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-3 years of relevant experience
• Experience working in a business office or operational environment, retail banking operation experience preferred
• Excellent communications required
• Strong numerical abilities
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Comfortable to work in late-night shift schedule, which is expected to start around 11:30 PM or 12:30 AM.
• Ready to work in rotational/night shifts i.e. 24*7 support

Education

• Bachelor's degree mandatory

Job Family Group:

Operations - Core

Job Family:

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Banking Operations, Credit Card Processing, Retail Banking.

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