Operations Support Analyst 1

Citigroup Inc.; Hyderabad; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Citigroup Inc. in Hyderabad is seeking an Operations Support Analyst 1 to provide day-to-day operations support including record maintenance and account opening coordination with the Core Team.

The role acts as a liaison among operations staff, relationship managers, project managers, custodians and clients. The candidate should have 5-8 years of relevant experience in core banking, strong data validation and analytical skills, and be proficient in Microsoft Office and SQL.

Qualifications

• 5-8 years of relevant experience in operations or core banking environments.
• Strong knowledge of transaction processing, reconciliations and payments.
• Proficient in data validation and financial calculations.
• Excellent written and verbal communication; able to prepare reports and presentations.

Responsibilities

• Provide operations support including record maintenance and account opening in coordination with Core Team.
• Liaise between operations staff, relationship managers, project managers, custodians and clients.
• Prepare status updates and steering committee presentations for ongoing projects.
• Assist in regulatory requirements sign-off with Legal & Compliance teams.
• Create training materials, user scenarios, and test scripts; manage project plans and follow-ups across departments.

Skills

Regulatory awareness

Project coordination

Documentation

Communication

Analytical thinking

Education

Bachelor's degree

Tools

SQL

Microsoft Office

Job description

## Operations Support Analyst 1Apply: Hybrid: DLF CYBERCITY 12B: Posted Today: End Date: October 3, 2026 (10 days left to apply): 26996461The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)* Provide regular status updates for all project participants and create presentations for steering committee updates* Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements* Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines* Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines* Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements* Create, manage and maintain project plans and act as the project manager for all follow ups across various departments* Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:** * 5 - 8 years of relevant experience* Pref Core Banking experience: Transaction processing, Recon, Dispute, Payment processing, Check processing, Loan Ops, Mortgage Ops.* Background into financial calculations, data validation, or transaction-related calculation.* Proficient in Microsoft Office* General knowledge of client reporting across the industry and our competitors* Working knowledge of SQL environments and database queries* Proven organization and time management skills* Demonstrated problem-solving and decision-making skills* Consistently demonstrates clear and concise written and verbal communication skills* Demonstrated analytical skills* Consistently demonstrates clear and concise written and verbal communication skills* Shift timings: 24\\*7 setting, flexible to work in core night shifts, might require working on Saturdays **Education:*** Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.