Ops Support Specialist

Citibank (Switzerland) AG; Pune District; Hybrid; INR 480,000 - 640,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Citibank (Switzerland) AG in Pune, India, seeks an Ops Support Specialist to provide operations support and act as a liaison among operations, relationship managers, project managers, custodians, and clients. The role emphasizes record maintenance, account opening, and MIS communication to ensure accurate financial entries.

The position requires 2–4 years of experience, proficiency in Microsoft Office, and knowledge of dispute processes, Pega, and CoB testing.

Qualifications

• 2–4 years of relevant experience in operations or disputes.
• Proficient in Microsoft Office suite.
• Strong knowledge of the Dispute process and controls.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and solve problems.

Responsibilities

• Resolve customer inquiries and supervise escalated issues with client service focus.
• Identify opportunities to offer value-added products while complying with laws.
• Communicate MIS indicators and approvals for correct financial entries.
• Facilitate staff training and answer questions within Disputes.
• Support Lean and process improvement projects.
• Assess risk and escalate control issues transparently.

Skills

Microsoft Office

Dispute process

Analytical skills

Written and verbal communication

Education

High School diploma or equivalent

Tools

Pega

G36

CoB testing

Job description

## Ops Support SpecialistApply: Hybrid: Pune Maharashtra India: Full time: Posted Today: 26998236The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients* Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales* Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries* Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed* Support expansive and diverse array of products and services* Assist with ongoing Lean and process improvement projects* Resolve complex problems based on best practice/precedence, escalating as needed* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 2-4 years of relevant experience* Proficient in Microsoft Office* Comprehensive knowledge of Dispute process* Ability to work unsupervised and apply problem solve capabilities* Ability to work occasional weekends to support Pega releases and COB testing* Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)* Demonstrated analytical skills* Consistently demonstrates clear and concise written and verbal communication skills**Education:*** High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.