Ops Support Specialist 5

Citi; India; Vor Ort; INR 700.000 - 1.100.000; Vollzeit

Zusammenfassung

Citi in India seeks an Operations Support Specialist 5 to manage core retail banking back-office processing, ledger reconciliations, and control-driven workflows. The role emphasizes process improvement, automation, and collaboration with transformation teams to reduce manual touchpoints and risk.

You will work with core banking systems, data controls, and cross-functional stakeholders to sustain audit-ready operations and accurate financial reporting while supporting peak periods and month-end

Qualifikationen

• 3–4 years of experience in banking operations or financial services processing.
• Experience with retail banking products, transaction processing, and account maintenance.
• Hands-on capability in reconciliations, ledger posting verification, or discrepancy investigations.
• Strong analytical problem-solving to identify root causes and implement controls.
• Excellent verbal and written communication with stakeholders and audit teams.
• Familiarity with AI governance standards and digital transformation initiatives.
• Knowledge of automation tools (Power Automate, RPA, Python, VBA) is a strong advantage.

Aufgaben

• Review, post, and validate accounting entries across GL and Subledger accounts.
• Identify and reconcile ledger breaks and discrepancies for accurate reporting.
• Analyze daily journals and suspense accounts for proper fund allocation and postings.
• Use Core Banking Platforms to adjust customer accounts and verify balances.
• Leverage advanced Excel for data analysis and KPI tracking.
• Identify inefficiencies and drive end-to-end process improvements.
• Lead automation and digitization initiatives with transformation/tech teams.
• Prepare MIS reports, dashboards, and root-cause analyses.
• Escalate and resolve high-value transaction bottlenecks and roadblocks.
• Support onboarding, training, and process walkthroughs for audits.

Kenntnisse

Operational excellence

Analytical problem-solving

Verbal and written communication

AI governance familiarity

Automation tools (Power Automate, RPA,

Python / VBA / low-code

Ausbildung

Bachelor’s Degree / University Graduate

Tools

Power Automate

RPA platforms

Python

VBA

Jobbeschreibung

Job Description

The Operations Support Specialist 5 is a Retail Banking Operations & Process Specialist role responsible for executing, streamlining, and maintaining core retail banking Back-office transaction support, account lifecycle servicing, and operational workflow integrity. Operating at the intersection of transaction processing, data control, and client account administration, the specialist ensures rigorous adherence to operational standards, documentation policies, and regulatory compliance.

Beyond day-to-day operations, this role actively contributes to operational excellence by identifying process enhancement opportunities, eliminating repetitive manual effort, and supporting process re-engineering initiatives. The specialist serves as a key liaison across upstream and downstream processing teams, Team leaders, managers, and internal/external stakeholders, leveraging strong domain knowledge of retail banking products, core banking systems, ledger accounting, AI governance, and automation tools to minimize operational risk and elevate efficiency.

Responsibilities:

• Review, post, and validate financial and non-financial accounting entries across retail banking General Ledger (GL) and Subledger accounts.

• Identify, research, and reconcile ledger/subledger breaks, balancing discrepancies, and transaction mismatches to ensure accurate financial reporting and audit readiness.

• Analyze daily transaction journals and system suspense accounts to verify proper fund allocation, interest calculations, fee adjustments, and postings.

• Navigate and leverage Core Banking Platforms to execute customer account adjustments, verify balance histories, monitor transaction status, and validate operational controls.

• Utilize advanced Microsoft Excel functions (e.g., dynamic formulas, pivot tables, VLOOKUP/XLOOKUP, index-match, conditional formatting, and data validation models) to analyze structured financial datasets, spot anomalies, and compile operational tracking metrics.

• Proactively analyze end-to-end workflows to identify inefficiencies, manual handoffs, and repetitive operational tasks.

• Drive process re-engineering and simplification initiatives to eliminate redundancies, reduce manual operational touchpoints, accelerate turnaround times, and mitigate human error.

• Collaborate with transformation and technology teams to evaluate and deploy automation tools, robotic process automation (RPA), workflow automations, and digital tools to enhance team productivity and process scalability.

• Prepare recurring and ad-hoc operational MIS reports, exception dashboards, and root-cause analysis summaries for management review.

• Drive proactive escalation and resolution tracking for critical high value transactions/account breaks, transaction bottlenecks, and service delivery roadblocks.

• Assist in workflow management and distribution, supporting peer guidance, on-the-job training for onboarding team members, and process walkthroughs for audit reviews.

• Track record of managing operational data with complex spreadsheets and structured databases.

Experience & Functional Skills:

• 3–4 years of relevant professional experience within banking operations, financial services processing, or a corporate business operations environment.

• Proven experience working with retail banking products, transaction processing, and customer account maintenance.

• Demonstrated hands-on capability in performing financial reconciliations, ledger posting verification, or discrepancy investigations.

• Strong analytical problem-solving to dissect complex financial data, conduct root-cause analysis on recurring breaks, and implement corrective operational controls.

• Strong verbal and written communication skills to interact seamlessly with upstream/downstream partners, operational leads, internal audit, and business stakeholders.

• Familiarity with AI governance standards, model risk controls, or participating in digital transformation projects.

• Knowledge of Automation Tools: Experience with or working knowledge of process automation tools (e.g., Power Automate, RPA platforms, Python, VBA, or low-code automation tools) is considered a strong added advantage.

Education

• Bachelor’s Degree / University Graduate in Finance, Accounting, Business Administration, Economics, Commerce, or a related discipline (or equivalent practical work experience).

Work Schedule & Shift Details

• Work Timing: India Core Night Shift Hours (supporting US Business Hours / US Operations).
• Flexibility: Willingness to support peak processing periods, month-end/quarter-end financial close, and critical operational deliverables.

#LI-SG6

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Financial Reconciliations, Retail Banking, Transaction Processing.

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