Fraud Operations Specialist

Citi; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Citi in India seeks an Ops Support Specialist 4 to deliver day-to-day operations support, including documentation, account maintenance, and liaison work with managers, custodians, and clients. You will learn Citi's core processes while contributing to risk awareness and process efficiency.

Qualified candidates typically have 0–3 years and a Bachelor's degree, with strong Excel and data skills, and a readiness to support a diverse product suite in a fast-paced environment.

Qualifications

• 0-3 years of relevant experience.
• Advanced Excel with AI and Power BI experience.
• Familiarity with US Retail Banking domain.
• Experience with data analysis and reporting in financial services.
• Strong attention to detail and teamwork.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems.
• Provide guidance to team, train new hires, and allocate work as needed.
• Conduct basic analysis and workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities to mitigate risk, protecting Citi's reputation.
• Escalate and report control issues with transparency.

Skills

Advanced Excel with AI

Power BI

Retail domain knowledge

Lean Certification

Credit Card domain process experience

MS Excel skills

Attention to detail

Operational environment experience

Education

Bachelor's Degree

Tools

MS Excel

Power BI

Job description

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification

• 0-3 years of relevant experience
• Advanced Excel with AI, Power BI, Retail domain knowledge, basic understanding of US Retail Banking, Lean Certification (preferred)
• Experienced candidates with Credit Card domain process experience and MS Excel skills (preferred)
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area area

Education:

• Bachelor's Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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