Banking Operations Support Specialist

Citi; Chennai District; On-site; INR 300,000 - 550,000; Full time

Job summary

Citi in Chennai is seeking an Ops Support Specialist 5 to provide day-to-day operations support and act as a liaison among operations staff, relationship managers, project managers, custodians, and clients.

The role emphasizes resolving inquiries, supporting product offerings within regulatory guidelines, and driving process improvements while ensuring accuracy in financial entries and MIS reporting.

Qualifications

• High School diploma or equivalent.
• Experience in Mortgage Operations, Loan Processing, Transaction Services, or Payment Services.
• Experience performing transaction reconciliations.
• Understanding of operational procedures, internal controls, and regulatory requirements.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients.
• Identify opportunities to offer value added products and services while adhering to laws and regulations governing Telesales.
• Communicate daily with management on productivity, quality, MIS indicators, and provide written and oral communications for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on staff needs and assist with answering questions within Disputes.
• Support expansive and diverse array of products and services.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practices, escalating as needed.
• Assess risk in business decisions and drive compliance with laws, rules, and Citi policies.

Skills

MS Office

Dispute process

Analytical skills

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

Pega

G36

Job description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1- 6 years of relevant experience into banking operations
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Hands-on experience in Mortgage Operations, Loan Processing, Transaction Services, or Payment Services.
• Experience performing transaction reconciliations
• Involved in financial calculations, data validation, or transaction-related calculations.
• Have understanding of operational procedures, internal controls, and regulatory requirements

#LI-SG6

Job Family Group:

Operations - Core

Job Family:

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Accounting, Banking Operations, Card Payments, Financial Calculations, Operational Risk Assessment, Payment Services, Retail Banking, Risk Management, Transaction Reconciliation, Transaction Services.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.