Operations Support Specialist

Citigroup Inc.; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Citigroup Inc. is seeking an Ops Support Specialist 5 to provide day-to-day operations support, including documentation, record maintenance, and account opening coordinated with the Core Team.

You will liaise with operations staff, relationship managers, project managers, custodians, and clients to ensure accurate financial entries and compliant processes. The role involves resolving complex problems, supporting 24x7 shift patterns, and contributing to ongoing Lean and process improvement

Qualifications

• 3-5 years of relevant experience in banking operations.
• Background in financial calculations, data validation, or transaction-related calculation.
• Proficient in Microsoft Office and dispute processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues with Citi clients.
• Identify opportunities to offer value-added products while complying with laws and regulations.
• Communicate MIS indicators and write reports for approval and correction of entries.
• Provide training within the department and answer staff questions on disputes.
• Support a diverse range of products and services and assist Lean initiatives.

Skills

Analytical skills

Written communication

Verbal communication

Problem solving

Ability to work unsupervised

Shift flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office

Pega

G36 functionality

Job description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3 -5 years of relevant experience
• Pref Core Banking experience : Transaction processing , Recon, Dispute, Payment processing, Check processing, Loan Ops, Mortgage Ops.
• Background into financial calculations, data validation, or transaction-related calculation.
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Shift timings: 24*7 setting, flexible to work in core night shifts, might require working on Saturdays

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Accounting Reconciliation, Banking Operations, Payment Processing, Retail Banking Operations, Transaction Processing, Transaction Reconciliation.

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