Operations Manager

Saffron Studios; Ahmednagar; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Relocation meal allowance

Travel reimbursement for work travel

Job summary

Saffron Studios is seeking an experienced Operations Manager for Villas/Holiday Homes to oversee multi-property operations across the region. You will lead the operations team, maintain guest experience standards, and drive cost efficiency while protecting service quality.

Key duties include ensuring SOP compliance, coordinating with F&B, Housekeeping and Engineering, managing P&L, revenue opportunities, and extensive travel within the portfolio.

Qualifications

• Graduate/Bachelor's degree required.
• Hospitality/Hotel Management degree preferred.
• MS Excel and reporting tools knowledge.

Responsibilities

• Oversee operational performance of villas/holiday homes across portfolio.
• Lead and develop operations teams with clear accountability.
• Ensure SOPs, checklists, and quality standards are followed.
• Manage guest experience and resolve escalations within timelines.
• Coordinate with Heads of Departments including F&B, housekeeping, engineering and guest relations.
• Monitor regional P&L, costs, revenue, and optimize occupancy.
• Ensure timely on-site maintenance and vendor management.

Skills

Team leadership

P&L management

Budgeting & cost control

Guest experience management

Multi-property operations

Stakeholder management

Strong communication

Operational problem solving

Education

Graduate/Bachelor's degree

Hospitality Management degree/diploma

Tools

MS Office / Excel

Reporting systems

Operational systems

Job description

OPERATIONS MANAGER VILLAS / HOLIDAY HOMES

Key Duties & Responsibilities:

• Take overall responsibility for the operational performance of the assigned portfolio/region, covering all departments and properties.
• Manage and oversee multiple villas/properties simultaneously, ensuring consistent operational standards across the portfolio.
• Lead, manage and develop the operations team, supervisors and departmental teams, with clear accountability for performance and deliverables.
• Support and work closely with all Heads of Departments / functional teams including F&B, Housekeeping, Engineering, Guest Relations, Customer Experience and other support functions.
• Ensure all villas are maintained in fully operational, guest-ready condition as per the category and standards of the property.
• Conduct regular and surprise villa inspections and operational audits covering cleanliness, ambience, maintenance, service readiness, staff grooming and hospitality standards.
• Ensure effective implementation and adherence to SOPs, checklists, quality standards and operational processes across the portfolio.
• Take ownership of guest experience, customer satisfaction and service recovery, ensuring complaints and escalations are resolved within defined timelines.
• Maintain strong and professional relationships with villa homeowners, ensuring regular communication, issue resolution and alignment on property operations.
• Take ownership of regional P&L and operating costs, including monitoring revenue, manpower costs, F&B costs, consumables, maintenance, utilities and other operating expenses.
• Monitor and control OPEX and operational overheads while maintaining service standards and profitability.
• Work closely with the commercial/revenue team to identify opportunities to improve occupancy, ADR, revenue and overall property performance.
• Monitor and approve/validate purchases, indents, requisitions and inventory requirements, ensuring cost control and appropriate stock levels.
• Monitor accounts receivable and payable, including collections from debtors and timely coordination of vendor/supplier payments.
• Conduct regular F&B and kitchen audits with the F&B Manager/Chef covering stock levels, quality, expiry, wastage, hygiene and par levels.
• Ensure effective inventory management and cost controls across the portfolio.
• Identify operational gaps and independently drive problem-solving and corrective actions.
• Ensure timely closure of operational action points and maintain appropriate MIS, reports and performance dashboards.
• Track and review key operational KPIs including guest satisfaction, complaints, service recovery, villa readiness, manpower productivity, cost ratios and operational compliance.
• Identify staff learning and development requirements and support training, coaching and capability building.
• Provide timely and constructive feedback to direct reports and take appropriate performance-management actions wherever required.
• Build a strong team culture based on accountability, ownership, collaboration and service excellence.
• Ensure compliance with applicable health, safety, hygiene, statutory and company requirements across all properties.
• Coordinate with Engineering/maintenance teams to ensure timely resolution of MEP, AC, DG, plumbing, electrical, pool and other property-related issues.
• Support new villa onboarding, property takeovers, pre-openings and operational transitions as required.
• Ensure emergency preparedness and remain available on call for critical operational issues and guest emergencies.
• Review overall property performance and identify opportunities for operational improvement, process improvement and cost optimisation.
• Perform any other duties and responsibilities assigned by management.

Candidate Prerequisites

• Minimum 5–7 years of relevant hospitality operations experience, preferably with experience in villas, holiday homes, resorts or boutique hotels.
• Proven experience in villa/holiday-home operations is mandatory/preferred, particularly managing properties with distributed teams and multiple locations.
• Experience managing a multi-property / multi-portfolio operation will be strongly preferred.
• Should have strong exposure to multiple departments, rather than being specialised only in one function.
• Demonstrated experience in team leadership, people management and managing supervisors/managers.
• Understanding and practical experience of P&L management, budgeting, cost control and operational financials.
• Strong understanding of guest experience, service standards and hospitality operations.
• Ability to independently identify problems, take decisions and drive solutions.
• Strong communication, coordination, interpersonal and stakeholder-management skills.
• High level of ownership, accountability, initiative and execution ability.
• Should be comfortable working in a dynamic, fast-paced and multi-property operating environment.
• Professional appearance and conduct with a strong hospitality/service orientation.
• Valid driving licence is mandatory.
• Own vehicle – bike or car – is mandatory for operational travel within the region.
• Laptop is mandatory for the role.
• Willingness to travel extensively within the assigned portfolio/region.

Education

• Graduate / Bachelor's degree is mandatory.
• Degree or Diploma in Hotel Management / Hospitality Management will be preferred.
• Good working knowledge of MS Office / Excel, reporting and operational systems.

Travel & Meal Allowance

• Local candidates: No separate meal/food allowance.
• Relocating candidates: 3,000 per month as meal allowance.
• Official operational travel: Fuel expenses for use of the candidate's own vehicle will be reimbursed as per company policy.