Operations Manager

Saffron Studios; South Goa District, North Goa; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Saffron Studios Goa seeks an Operations Manager for Villas and Holiday Homes to lead a multi-property portfolio. You will supervise the operations team, ensure guest-ready villas, and uphold service standards across all departments.

The role requires P&L ownership, budgeting, cost control, and regular audits. You’ll coordinate with F&B, Housekeeping, Engineering and Guest Relations, travel across properties, and ensure compliance with health and safety policies.

Qualifications

• Graduate/Bachelor's degree mandatory.
• Experience in villa/holiday-home operations is essential.
• P&L management, budgeting and cost control experience.
• Valid driving license required and own vehicle for regional travel.
• Laptop and MS Office proficiency required.

Responsibilities

• Oversee multi-property villa/holiday-home operations and ensure consistent standards across portfolio.
• Lead and develop the operations team with clear accountability.
• Ensure SOPs, audits, and guest-experience controls are followed.
• Manage regional P&L, costs, revenue, and supplier payments.
• Coordinate with F&B, Housekeeping, Engineering and Guest Relations.

Skills

Operations leadership

Team management

P&L management

Stakeholder mgmt

Guest experience

Budgeting

Communication

Travel readiness

Education

Bachelor's degree

Hotel Mgmt diploma

Tools

MS Office

Excel

Job description

OPERATIONS MANAGER VILLAS / HOLIDAY HOMES

Key Duties & Responsibilities:

• - Take overall responsibility for the operational performance of the assigned portfolio/region, covering all departments and properties.
• - Manage and oversee multiple villas/properties simultaneously, ensuring consistent operational standards across the portfolio.
• - Lead, manage and develop the operations team, supervisors and departmental teams, with clear accountability for performance and deliverables.
• - Support and work closely with all Heads of Departments / functional teams including F&B, Housekeeping, Engineering, Guest Relations, Customer Experience and other support functions.
• - Ensure all villas are maintained in fully operational, guest-ready condition as per the category and standards of the property.
• - Conduct regular and surprise villa inspections and operational audits covering cleanliness, ambience, maintenance, service readiness, staff grooming and hospitality standards.
• - Ensure effective implementation and adherence to SOPs, checklists, quality standards and operational processes across the portfolio.
• - Take ownership of guest experience, customer satisfaction and service recovery, ensuring complaints and escalations are resolved within defined timelines.
• - Maintain strong and professional relationships with villa homeowners, ensuring regular communication, issue resolution and alignment on property operations.
• - Take ownership of regional P&L and operating costs, including monitoring revenue, manpower costs, F&B costs, consumables, maintenance, utilities and other operating expenses.
• - Monitor and control OPEX and operational overheads while maintaining service standards and profitability.
• - Work closely with the commercial/revenue team to identify opportunities to improve occupancy, ADR, revenue and overall property performance.
• - Monitor and approve/validate purchases, indents, requisitions and inventory requirements, ensuring cost control and appropriate stock levels.
• - Monitor accounts receivable and payable, including collections from debtors and timely coordination of vendor/supplier payments.
• - Conduct regular F&B and kitchen audits with the F&B Manager/Chef covering stock levels, quality, expiry, wastage, hygiene and par levels.
• - Ensure effective inventory management and cost controls across the portfolio.
• - Identify operational gaps and independently drive problem-solving and corrective actions.
• - Ensure timely closure of operational action points and maintain appropriate MIS, reports and performance dashboards.
• - Track and review key operational KPIs including guest satisfaction, complaints, service recovery, villa readiness, manpower productivity, cost ratios and operational compliance.
• - Identify staff learning and development requirements and support training, coaching and capability building.
• - Provide timely and constructive feedback to direct reports and take appropriate performance-management actions wherever required.
• - Build a strong team culture based on accountability, ownership, collaboration and service excellence.
• - Ensure compliance with applicable health, safety, hygiene, statutory and company requirements across all properties.
• - Coordinate with Engineering/maintenance teams to ensure timely resolution of MEP, AC, DG, plumbing, electrical, pool and other property-related issues.
• - Support new villa onboarding, property takeovers, pre-openings and operational transitions as required.
• - Ensure emergency preparedness and remain available on call for critical operational issues and guest emergencies.
• - Review overall property performance and identify opportunities for operational improvement, process improvement and cost optimisation.
• - Perform any other duties and responsibilities assigned by management.

Candidate Prerequisites

• - Minimum 5–7 years of relevant hospitality operations experience, preferably with experience in villas, holiday homes, resorts or boutique hotels.
• - Proven experience in villa/holiday-home operations is mandatory/preferred, particularly managing properties with distributed teams and multiple locations.
• - Experience managing a multi-property / multi-portfolio operation will be strongly preferred.
• - Should have strong exposure to multiple departments, rather than being specialised only in one function.
• - Demonstrated experience in team leadership, people management and managing supervisors/managers.
• - Understanding and practical experience of P&L management, budgeting, cost control and operational financials.
• - Strong understanding of guest experience, service standards and hospitality operations.
• - Ability to independently identify problems, take decisions and drive solutions.
• - Strong communication, coordination, interpersonal and stakeholder-management skills.
• - High level of ownership, accountability, initiative and execution ability.
• - Should be comfortable working in a dynamic, fast-paced and multi-property operating environment.
• - Professional appearance and conduct with a strong hospitality/service orientation.
• - Valid driving licence is mandatory.
• - Own vehicle – bike or car – is mandatory for operational travel within the region.
• - Laptop is mandatory for the role.
• - Willingness to travel extensively within the assigned portfolio/region.

Education

• - Graduate / Bachelor's degree is mandatory.
• - Degree or Diploma in Hotel Management / Hospitality Management will be preferred.
• - Good working knowledge of MS Office / Excel, reporting and operational systems.

Travel & Meal Allowance

• - Local candidates: No separate meal/food allowance.
• - Relocating candidates: 3,000 per month as meal allowance.
• - Official operational travel: Fuel expenses for use of the candidate's own vehicle will be reimbursed as per company policy.