Operations Manager - Hospitality

Colstay limited - Aurus & Hive Hostels; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Dynamic and entrepreneurial work环境

Opportunity to lead across multiple;

Job summary

Colstay Ltd. in Mumbai is seeking an experienced Operations Manager to oversee the day-to-day operation of multiple hostel and co-living properties. You will lead front office, housekeeping, kitchen, and maintenance teams to drive smooth service and guest satisfaction.

The role requires strong leadership, cost control, and the ability to implement SOPs, audits, and continuous improvement across all properties. A Bachelor's degree in Hospitality and 5+ years of relevant experience are expected.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management, or related field.
• 5+ years in hospitality, co-living, hostel operations, hotels, or property management.
• Proven experience managing multiple teams and properties.
• Strong leadership, problem-solving, and decision-making, plus excellent communication.

Responsibilities

• Manage end-to-end operations across assigned properties.
• Coordinate front office, housekeeping, kitchen, maintenance, and support teams.
• Establish daily operational routines and monitor execution.
• Identify and resolve operational bottlenecks proactively.
• Ensure smooth functioning of all operational units.
• Drive guest and resident experiences and monitor feedback.
• Handle escalations and implement corrective actions.
• Develop systems to reduce recurring complaints and improve retention.
• Recruit, train, and supervise property-level staff; set KPIs.
• Audit cleanliness, hygiene, and service; maintain SOPs across properties.
• Oversee procurement, inventory, and forecast demand; control wastage.
• Monitor expenses and manage budgets; identify cost-saving opportunities.
• Ensure safety, compliance, and fire/hygiene standards across all sites.

Skills

Leadership

Problem-solving

Decision-making

Communication

Stakeholder management

Budgeting

Inventory control

Operational KPIs

Fast-paced environment

Education

Bachelor's degree in Hospitality Management / Hotel Management / Business Administration

Job description

Job description:

Position: Operations Manager

Company: Colstay Ltd.

Location: Mumbai

Employment Type: Full-Time

Industry: Hospitality | Co-Living | Student Hostel

Must have experience in handling multiple properties.

About Colstay Ltd.

Colstay Ltd. operates premium co-living and hostel brands focused on delivering exceptional resident experiences through high-quality accommodation, hospitality services, and community living. We are looking for an experienced Operations Manager who can drive operational excellence, maintain service standards, and lead teams across multiple properties.

Job Summary

The Operations Manager will be responsible for the overall management and performance of assigned hostel and co-living properties. The role requires strong leadership, operational expertise, cost control capabilities, and a guest-first mindset to ensure smooth day-to-day operations and an exceptional resident experience.

Key Responsibilities: Overall Property Operations

Manage end-to-end operations across assigned properties.

Ensure seamless coordination between front office, housekeeping, kitchen, maintenance, and support teams.

Establish daily operational routines and monitor execution.

Identify and resolve operational bottlenecks proactively.

Ensure smooth functioning of all operational units.

Guest Experience & Satisfaction

Drive exceptional guest and resident experiences.

Monitor guest feedback, complaints, surveys, and online reviews.

Handle escalations and implement corrective actions.

Develop systems and processes to reduce recurring complaints.

Improve guest retention and satisfaction levels.

Team Management

Recruit, train, mentor, and supervise property-level staff.

Set KPIs and performance expectations for teams.

Monitor attendance, productivity, and discipline.

Conduct regular performance reviews and coaching sessions.

Build a high-performance and accountable work culture.

Quality & Service Standards

Ensure consistency in cleanliness, hygiene, food quality, and service delivery.

Conduct regular audits and surprise inspections.

Implement and maintain SOPs across all properties.

Drive continuous improvement initiatives.

Inventory & Supply Chain Management

Oversee procurement and inventory management.

Monitor stock levels of groceries, housekeeping materials, linen, and operational supplies.

Forecast demand accurately to prevent shortages or excess inventory.

Control wastage and optimize inventory costs.

Cost Control & Budget Management

Monitor operational expenses including food costs, manpower costs, and utilities.

Prepare and manage operational budgets.

Identify cost-saving opportunities without impacting service quality.

Ensure profitability targets are achieved.

Safety & Compliance

Ensure compliance with local laws, statutory regulations, and company policies.

Maintain fire safety, health, and hygiene standards.

Conduct regular safety audits and emergency drills.

Maintain all required compliance documentation.

Desired Candidate Profile

Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.

5+ years of experience in hospitality, co-living, hostel operations, hotels, or property management.

Proven experience managing multiple teams and properties.

Strong leadership, problem-solving, and decision-making skills.

Excellent communication and stakeholder management abilities.

Strong understanding of budgeting, inventory control, and operational KPIs.

Ability to work in a fast-paced, dynamic environment.

Key Success Metrics

Smooth day-to-day operations across all assigned properties.

High guest satisfaction and retention rates.

Reduced complaint recurrence and escalation levels.

Strong employee productivity and low attrition.

Consistent quality standards across properties.

Controlled operational costs and improved profitability.

Zero major compliance violations or safety incidents.

What We Offer

Competitive salary package

Career growth opportunities within a rapidly growing hospitality brand

Dynamic and entrepreneurial work environment

Opportunity to lead and scale operations across multiple properties