Operations Strategy Associate

Joblet-AI; India; Remote; INR 800,000 - 1,400,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Job summary

Joblet-AI is seeking a results-driven Operations Strategy Associate to join our fully remote team. You will shape our operations, drive strategic initiatives, and deliver impactful results within your area, blending big-picture thinking with hands-on execution.

You will respond to client inquiries, provide admin and operational support, troubleshoot issues, and analyze workflows to remove bottlenecks. The role offers a performance-based bonus, learning stipend, and flexible hours.

Qualifications

• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Proven track record in operations, project management, or client success.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Exceptional written, verbal, and asynchronous communication capabilities.

Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Provide essential administrative, logistical, and operational support to the team.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Gather, synthesize, and act upon critical client feedback to improve processes.

Skills

Zendesk

Salesforce

Workflow platforms

De-escalation

Customer relationships

Project management

Multitasking

Written comms

Verbal comms

Asynchronous comms

Job description

We are actively seeking a results-driven Operations Strategy Associate to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Respond promptly and professionally to client inquiries and escalations.
• Provide essential administrative, logistical, and operational support to the team.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Gather, synthesize, and act upon critical client feedback to improve processes.

Required Skills & Qualifications:

• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Proven track record in operations, project management, or client success.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Exceptional written, verbal, and asynchronous communication capabilities.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.