Operations Associate

crewlia; India; Remote; INR 400,000 - 600,000; Full time

Benefits offered by this job

Performance-based bonus structure

Annual learning & development stipend

Health and wellness benefits

Fully remote, flexible work hours

Job summary

crewlia is seeking an Operations Associate to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver results within your functional area, combining big-picture thinking with hands-on execution.

Key responsibilities include analyzing workflows to remove bottlenecks, coordinating meetings, and supporting cross-team communications. You’ll troubleshoot issues, maintain detailed records, and provide admin and logistical support in a fully remote setting.

Qualifications

• 1-3 years in a relevant functional role.
• Exceptional written and verbal communication.
• Proven ability to operate effectively in a fully remote, distributed environment.

Responsibilities

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Manage daily scheduling, coordinate meetings, and facilitate cross‑team communications.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Provide essential administrative, logistical, and operational support to the team.
• Maintain highly detailed and accurate records of all stakeholder interactions.

Skills

Stakeholder management

Communication

Remote work

Strategic thinking

Cross-team collaboration

Tools

Asana

Jira

Monday

CRM software

Job description

We are actively seeking a dedicated Operations Associate to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Manage daily scheduling, coordinate meetings, and facilitate cross‑team communications.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Provide essential administrative, logistical, and operational support to the team.
• Maintain highly detailed and accurate records of all stakeholder interactions.

Required Skills & Qualifications:

• High-level proficiency with industry-standard project management software (Asana, Jira, Monday).
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• 1-3 years of demonstrated, progressive success in a relevant functional role.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Proven comfort and productivity operating in a fully remote, distributed environment.

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.