IT Operations Manager

Joblet-AI; India; Remote; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Performance-based bonus structure

Annual learning & development stipend

Health and wellness benefits

Fully remote, flexible work hours

Job summary

Joblet-AI is seeking an analytical IT Operations Manager to join our growing remote team. In this pivotal role, you will shape our operations, drive strategic initiatives, and deliver exceptional results within your functional area.

The ideal candidate combines big-picture strategic thinking with hands-on, tactical execution. You will troubleshoot, mentor, streamline workflows, handle client inquiries, and own project delivery end-to-end in a fast-paced, fully remote setting.

Qualifications

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven track record in operations, project management, or client success.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Exceptional ability to manage multiple competing priorities simultaneously.

Responsibilities

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Provide ongoing mentorship, guidance, and training to junior team members.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly and professionally to client inquiries and escalations.
• Take complete ownership of complex project execution, strategy, and final delivery.

Skills

Helpdesk/CRM tools

Operations/PM/Client success

Zendesk & Salesforce

Communication skills

Multitasking

Tools

Zendesk

Salesforce

Workflow platforms

Job description

We are actively seeking a analytical IT Operations Manager to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Provide ongoing mentorship, guidance, and training to junior team members.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly and professionally to client inquiries and escalations.
• Take complete ownership of complex project execution, strategy, and final delivery.

Required Skills & Qualifications:

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven track record in operations, project management, or client success.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Exceptional ability to manage multiple competing priorities simultaneously.

What You’ll Bring:

• A proactive, solution‑oriented mindset that thrives on solving complex problems.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• The proven ability to thrive and drive results in an ambiguous, fast‑paced setting.
• Fully remote, flexible work hours
• Performance‑based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.