Operations Strategy Specialist

Joblet-AI; India; Remote; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote work

Bonus program

Learning stipend

Health benefits

High-impact projects

Job summary

Joblet-AI is seeking an Operations Strategy Specialist to shape our processes while joining a global remote team. You will drive strategic initiatives, oversee day-to-day project execution, and act as a primary contact for vendors and clients.

The role requires strong multitasking, experience with CRM/ticketing systems (Zendesk, Salesforce), and excellent communication. You will identify inefficiencies, implement scalable solutions, and partner with stakeholders to deliver high-impact projects.

Qualifications

• Ability to manage multiple high-priority tasks simultaneously.
• Strong experience with helpdesk ticketing or CRM software.
• Excellent problem-solving and customer relationship management skills.
• Clear written and verbal communication, including asynchronous communication.

Responsibilities

• Independently drive day‑to‑day project execution and ensure timely delivery.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Act as a reliable point of contact for external vendors, partners, or clients.
• Identify systemic process inefficiencies and autonomously propose structural improvements.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Skills

Multi-tasking

CRM software

Zendesk

Salesforce

Operational workflows

Communication skills

De-escalation

Tools

Zendesk

Salesforce

Ticketing systems

Job description

We are actively seeking a visionary Operations Strategy Specialist to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Independently drive day‑to‑day project execution and ensure timely delivery.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Act as a reliable point of contact for external vendors, partners, or clients.
• Identify systemic process inefficiencies and autonomously propose structural improvements.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Required Skills & Qualifications:

• Exceptional ability to manage multiple competing priorities simultaneously.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Excellent de‑escalation, problem‑solving, and customer relationship management skills.
• Exceptional written, verbal, and asynchronous communication capabilities.
• High‑level proficiency with Zendesk, Salesforce, and operational workflow platforms.

What You’ll Bring:

• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• The proven ability to thrive and drive results in an ambiguous, fast‑paced setting.
• A proactive, solution‑oriented mindset that thrives on solving complex problems.
• Fully remote, flexible work hours
• Performance‑based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high‑impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.