Operations Specialist

UrbanDart; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

UrbanDart in Hyderabad is seeking a proactive operations and customer service professional to manage end-to-end campaign execution. You will work with ambassadors, set targets, coach performance, and help refine processes to improve overall efficiency.

The role requires 1+ year of experience in operations or customer service, a bachelor’s degree equivalent, and strong communication. A startup mindset and industry networking are an advantage, with a fast-paced, growth-focused environment.

Qualifications

• 1+ year experience in operations or customer service.
• Passion for operations and customer service.
• Experience networking within the industry.
• Experience working for a startup is beneficial.

Responsibilities

• Execute campaigns across categories and provide support to ambassadors.
• Set targets for ambassadors and coach them to exceed targets.
• Manage end-to-end processes related to the business with ambassadors and report to the campaign manager.
• Suggest improvements to processes to boost efficiency and effectiveness.

Skills

Operations passion

Customer service

Networking

Startup experience

Strong communication

Education

Bachelor's Degree Equivalent

Job description

We are looking for an outstanding people who can work in a fun, fast-paced, and fluid environment. You will be required to execute various campaigns across categories and provide support to ambassadors. You will be working with ambassadors, setting their targets and coach them to exceed their targets. Come up with smart strategies to tweak existing processes and give recommendations to improve overall efficiency.

An opportunity to learn and work at an exciting global start-up which is revolutionizing sales, working closely with the core team, and be a part of the journey as we grow! We are working with some of the biggest brands in the country and growing fast. We need passionate guys who can create value and can take the challenge of building something from the bottom up.

Location:

Education:

Bachelors Degree Equivalent

The right candidate:

• Passion for operations and customer service.
• 1+ years experience in operations or customer service.
• Manage end-to-end processes related to the business by working closely with ambassadors. You will be reporting to the campaign manager and help ensure success of campaigns and ambassadors.
• Highly customer oriented and ability to be well planned and organized.
• Good communication is essential due to the nature of the role. This means clearly communicating what is needed, when answers are required, understanding the answers provided and being able to communicate the information effectively when an issue needs to be escalated, at all levels.
• Bias for action - you drive results in a big way and can get things done in a highly matrixed and relationship based organization.
• Quick learner and desire to develop in the specialized role.

Helpful Skills

• Have a network of industry contacts
• Experience in working for a startup

We are looking for an outstanding people who can work in a fun, fast-paced, and fluid environment. You will be required to execute various campaigns across categories and provide support to ambassadors. You will be working with ambassadors, setting their targets and coach them to exceed their targets. Come up with smart strategies to tweak existing processes and give recommendations to improve overall efficiency.

An opportunity to learn and work at an exciting global start-up which is revolutionizing sales, working closely with the core team, and be a part of the journey as we grow! We are working with some of the biggest brands in the country and growing fast. We need passionate guys who can create value and can take the challenge of building something from the bottom up.

Location:

Hyderabad

Education:

Bachelors Degree Equivalent

The right candidate:

• Passion for operations and customer service.
• 1+ years experience in operations or customer service.
• Manage end-to-end processes related to the business by working closely with ambassadors. You will be reporting to the campaign manager and help ensure success of campaigns and ambassadors.
• Highly customer oriented and ability to be well planned and organized.
• Good communication is essential due to the nature of the role. This means clearly communicating what is needed, when answers are required, understanding the answers provided and being able to communicate the information effectively when an issue needs to be escalated, at all levels.
• Bias for action - you drive results in a big way and can get things done in a highly matrixed and relationship based organization.
• Quick learner and desire to develop in the specialized role.

Helpful Skills

• Have a network of industry contacts
• Experience in working for a startup