Operations Executive

Digitide; Karnal; On-site; INR 500,000 - 800,000; Full time

Job summary

Digitide is seeking an Operations Executive to streamline back-office operations, enhance efficiency, and deliver exceptional customer experiences. You will collaborate with customer care and other teams to ensure smooth daily workflows and timely issue resolution.

The role requires 3+ years in operations, strong leadership, and data-driven decision making, with a customer-centric approach across BFSI contexts.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations executive role, preferably in the BFSI industry.
• Strong leadership and management skills with the ability to motivate and guide a team.
• Excellent organizational and time management skills with attention to detail.
• Proficiency in MS Office and data analysis/reporting software.
• Strong communication and interpersonal skills.
• Analytical mindset with ability to interpret data and make data-driven decisions.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer-centric approach, with a focus on delivering exceptional service.

Responsibilities

• Manage and oversee back-office operations, ensuring smooth daily workflows.
• Implement and maintain efficient processes and systems to optimize productivity.
• Collaborate with the customer care team to address customer inquiries and concerns.
• Monitor and analyze operational data to identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency and customer satisfaction.
• Ensure compliance with company policies and procedures, maintaining high standards.
• Train and mentor back-office staff, fostering a culture of continuous improvement.
• Build and maintain strong relationships with internal teams and external partners.
• Stay updated with industry trends and best practices, implementing innovative solutions.
• Provide regular reports and insights to senior management, contributing to strategic decision-making.

Skills

Leadership

Team management

Communication skills

Analytical mindset

MS Office

Data analysis

Customer-centric

Time management

Independence

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a vital role in driving the success of our back-office operations. Your primary focus will be on streamlining processes, enhancing operational efficiency, and delivering an exceptional customer experience. You will collaborate closely with various teams, including customer care, to ensure seamless operations and timely issue resolution.

Responsibilities

• Manage and oversee back-office operations, ensuring smooth daily workflows.
• Implement and maintain efficient processes and systems to optimize productivity.
• Collaborate with the customer care team to address customer inquiries and concerns.
• Monitor and analyze operational data to identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency and customer satisfaction.
• Ensure compliance with company policies and procedures, maintaining high standards.
• Train and mentor back-office staff, fostering a culture of continuous improvement.
• Build and maintain strong relationships with internal teams and external partners.
• Stay updated with industry trends and best practices, implementing innovative solutions.
• Provide regular reports and insights to senior management, contributing to strategic decision-making.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations executive role, preferably in the BFSI industry.
• Strong leadership and management skills, with the ability to motivate and guide a team.
• Excellent organizational and time management skills, with a focus on attention to detail.
• Proficiency in using MS Office suite and other relevant software for data analysis and reporting.
• Strong communication and interpersonal skills, with the ability to build positive relationships.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Ability to work independently and manage multiple tasks simultaneously.
• Flexibility to adapt to changing priorities and a dynamic work environment.
• A customer-centric approach, with a focus on delivering exceptional service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 263794
• Job Category Customer Support/Operations | BPM