Operations Executive

Digitide; Surat; On-site; INR 220,000 - 360,000; Full time

Job summary

Digitide is seeking an Operations Executive to join the customer care team in Surat. You will handle inquiries, provide accurate information, and resolve issues, ensuring a positive client experience at every touchpoint.

The role requires strong communication, problem-solving, and CRM/MS Office skills. You will collaborate with cross-functional teams to optimize the customer journey and document feedback for continuous improvement.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a customer care or operations role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-centric approach.
• Ability to work independently and manage multiple tasks.
• Proficiency with CRM systems and MS Office.
• Positive and friendly attitude with focus on customer satisfaction.
• Willingness to learn and adapt to new processes and technologies.

Responsibilities

• Handle customer inquiries and provide prompt, accurate responses.
• Resolve customer issues and complaints in a friendly and efficient manner.
• Maintain high levels of customer satisfaction and build positive relationships.
• Provide information about products and services to customers.
• Collaborate with other teams for smooth customer journey and issue resolution.
• Document and report customer feedback for process improvements.
• Stay updated with product knowledge and industry trends.
• Ensure compliance with company policies in all interactions.
• Maintain accurate records of customer interactions and follow up on pending issues.

Skills

Communication skills

Problem solving

CRM software

MS Excel

Time management

Education

High school diploma or equivalent

Tools

CRM systems

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a vital role in our customer care team, ensuring a seamless and positive experience for our clients. Your primary focus will be to handle customer inquiries, provide timely and accurate information, and resolve any issues that arise. You will be the first point of contact for customers, so a friendly and professional demeanor is essential. This role offers an opportunity to contribute to our company's success and make a real impact on customer satisfaction.

Responsibilities

• Handle customer inquiries and provide prompt, accurate responses.
• Resolve customer issues and complaints in a friendly and efficient manner.
• Maintain a high level of customer satisfaction and build positive relationships.
• Provide information about our products and services, ensuring a thorough understanding.
• Collaborate with other teams to ensure a smooth customer journey and effective issue resolution.
• Document and report customer feedback and suggestions for process improvements.
• Stay updated with product knowledge and industry trends to offer relevant advice.
• Ensure compliance with company policies and procedures in all customer interactions.
• Maintain accurate records of customer interactions and follow up on pending issues.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer care or operations role is preferred.
• Excellent communication skills, both verbal and written, are essential.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of MS Office applications, especially Excel.
• A positive and friendly attitude with a focus on customer satisfaction.
• Willingness to learn and adapt to new processes and technologies.
• Ability to work in a fast-paced environment and manage time efficiently.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 261718
• Job Category Customer Support/Operations | BPM