Assistant Manager - Operations

Regalix, Inc.; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Regalix, Inc. in Hyderabad seeks an Assistant Manager - Operations with 3-5 years in an AM role, preferably in Sales LOB. The role focuses on end-to-end market planning, delivery, and performance management.

You will lead teams, drive process improvements, and ensure service levels while collaborating with cross-functional teams and stakeholders to enhance customer delight.

Qualifications

• Must have 3–5 years in an Assistant Manager/AM role with Sales LOB.
• Strong strategic planning, team leadership, and performance management.
• Excellent written and verbal communication; ability to collaborate across functions.

Responsibilities

• Oversee planning and performance for a specific market.
• Deliver service levels, quality, and productivity targets for the market.
• Define operational strategies including needs assessments and capacity planning.
• Improve systems, processes, and policies to build efficiency.
• Set technical specifications and standards for the market.
• Engage in long-term planning for operational excellence.
• Coordinate with support functions and maintain strong client relationships.
• Provide leadership, mentoring, and coaching for team leads and reps.
• Review escalations and manage the escalation process for the market.
• Maintain performance records and report outcomes.

Skills

Strategic Planning

Team Management

Performance Management

Operational Management

Hiring & Training

Coaching & Mentoring

Leadership

Attrition Management

Communication

Excel/PowerPoint

Tools

Microsoft Excel

Word

PowerPoint

Job description

Job Summary

Role- Assistant Manager - Operations

Experience- 3-5 years on AM role. Precisely with Sales LOB.

Location- Hyderabad.

Job Responsibilities

• Oversee overall planning and performance of a particular market.
• Ownership for overall delivery of service level components, quality, and productivity targets indicators for a particular market.
• Determine operational strategies for a particular market - conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
• Actively contribute towards improving operational systems, processes, and policies or build efficiency.
• Establish technical specifications, and production, productivity, quality, and customer-service standards for the particular market.
• Long-term planning, including initiatives geared toward operational excellence.
• Contribute to short and long-term planning and strategy for the particular market.
• Facilitate coordination and communication between support functions.
• Responsive able to build strong relationships with colleagues while focusing on customer delight.
• Provide leadership, mentoring, and coaching for the TL and reps.
• Oversee and review escalations and the escalations process for the particular market.
• Maintain employee performance records; track and report on performance outcomes.
• Ownership and problem resolution.
• Provide recommendations for product and process development based on customer feedback and analysis of the same.
• Contribute towards hiring and training of reps.
• Ensure strict adherence to policies, processes, and compliance guidelines among the team.
• Employee engagement and retention.
• Explore new business/revenue opportunities within the existing client base.
• Being a key point of contact for internal and external clients.
• Maintain track of all pending/open items (internal and external) and ensure closure of the same within in a timely and appropriate manner.

Core Competencies

• Driving For Results: Challenging, pushing the organization and themselves to excel and achieve Customer Success: Doing the right thing for customers.
• Team Leadership: Leading others to accomplish team goals and objectives.
• Motivating Others: Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job.
• Coaching And Developing Others: Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth.
• Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
• Conflict Management: Managing conflict between people and effectively resolving sensitive issues.
• Decision Making: Making good decisions in a timely and confident manner
• Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization.
• Resilient self-: A proactive never give up attitude
• Business Acumen: Understanding general business and financial concepts, understanding the companys business, and using both general and specific knowledge to be effective.
• Relationship Management: Build sustaining and productive relationships with customers and stakeholders.

Must have skills

• Strategic Planning.
• Team Management.
• Performance Management.
• Operational Management.
• Hiring, Training and Development.
• Coaching and Mentoring.
• Leadership.
• Attrition Management.
• Excellent communication skills (verbal and written).
• Ability to collaborate and work across the business to achieve shared success.
• Proficient in Microsoft Excel, Word, and PowerPoint as well as applications to produce reports/ presentations.
• Ability to set targets, motivate drive a team of 30 to 40 employees.
• Managing stakeholder/client expectations.
• Exposure to the basics of Digital Marketing and Web Technologies would be an added advantage.
• Team handling experience.
• Should be flexible working in night shifts.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.