Operations Senior Executive/ Executive

Coffee Day Global; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Coffee Day Global in Bengaluru is seeking an Executive/Sr. Executive Operations to oversee daily coffee shop operations, inventory control, and machine maintenance. You will manage shifts, ensure timely milk supply, and uphold SOPs while coordinating with the Operations Manager.

The role requires 1–6 years experience in hotel/operations, a hotel management background, and strong MIS and reporting skills. On-site role with a focus on process discipline and proactive problem solving.

Qualifications

• Hotel Management graduation preferred (IH M background desirable).
• 1–6 years of experience in operations, preferably in hospitality or coffee/food service.
• Strong reporting and inventory management capabilities.

Responsibilities

• Reports to the Operation Manager and ensures presence of supervisors and operators across shifts.
• Oversees timely milk supply and confirms daily first light operations.
• Keeps all machines operational and ensures maintenance checks are completed.
• Monitors inventory across locations and follows FIFO standards.
• Ensures grooming and uniform standards for operators and supervisors.
• Updates MIS and registers; discusses coffee machine status with the Operations Manager daily.
• Maintains working coffee machines and regular records and files.
• Maintains complaint registers and ensures required accessories are available.
• Places daily checklists near machines; updates hourly; cross verifies and signs off.

Skills

Rapport building

Process driven

Execution

SOP adherence

Proactive

Self-motivated

Results oriented

Education

Hotel Management graduate

Tools

MIS reporting

Job description

Executive/Sr. Executive Operations

Reports To: Manager

Qualifications

• Any Hotel Management Graduation (Preferably IHM Indian Hotel Management)

Experience

• 1- 6 years of experience

Key Performance Areas

Daily activities

• 1. Reports to the Operation Manager
• 2. Ensure supervisors and operators presence in all the shifts
• 3. Milk supply should be on time, need to give confirmation every morning
• 4. All the machines should be operational on time
• 5. Check the inventory level in all the locations/ FIFO standards to be followed
• 6. Check the Operators & supervisors grooming and uniform standards
• 7. Coffee machine MIS details need to be updated in the registers and the same to be discuss with Operation Manager daily basis.
• 8. Coffee machines should be in working condition
• 9. Registers, records and files should be updated and maintained regular basis.
• 10. Check the complaint registers update operation manager regular basis.
• 11. Necessary accessories and products to be available next the coffee machine.
• 12. Daily check list should be placed next to the coffee machine, operator should update every one hour, and it should be cross verified and signed by the supervisors and Operation executives.

Weekly Activities

• 1. Involve in preparing coffee MIS report take the acknowledgement
• 2. Weekly coffee machine cleaning schedule to be followed
• 3. Inventory level should be checked every week, and place the indent after taking the proper approval.
• 4. Cross verify the operators, supervisor's duty roasters.
• 5. Meeting with Admin (FM) send minutes of the meeting report.
• 6. Submit wastage report weekly basis by Saturday

Fortnightly activities

• 1. Preventive maintenance follows up with service team
• 2. Check the staffing status, and attrition level.
• 3. Operations & Service meeting every fortnight and carry necessary reports.
• 4. Inventory check
• 5. Invoice submission if any
• 6. Meeting with Admin/ Facilities Management

Monthly activities

• 1. Pest control needs to be done follow up for all the machines
• 2. Month end coffee MIS and cuppage status
• 3. Raising invoices, bills submission and payments follow up
• 4. Inventory level check
• 6. Submit physical closing stock status and wastage report
• 7. Operators salary and vendors payment follow up
• 8. Attend monthly Operation meeting
• 9. Submit operators and supervisors monthly attendance copy.
• 10. Submit the best operators/supervisors nominations to HR dept by 5th of every month
• 11. Cleaning materials projections need to be made every month by executives

Lead Self Competencies

• Good Rapport building & Conversational skill
• Process driven approach
• Good at Execution
• Good at adhering to SOP
• Should be Proactive
• Should be self motivated
• Should be result oriented