Operation Manager

Redbrick Group; Patna; On-site; INR 279,000 - 335,000; Full time

Job summary

Redbrick Group in Patna is seeking an experienced Operations Manager to oversee daily outlet operations, manage the team, and ensure top-notch customer service. You will monitor performance, enforce SOPs, and drive efficiency across outlets.

The role requires leadership, strong communication, and the ability to work in a fast-paced environment, with responsibility for inventory, reporting, and stakeholder coordination within a Café/Restaurant/Hospitality setting.

Qualifications

• Bachelor’s degree in any field
• Minimum 2–5 years of experience in operations or outlet management
• Strong leadership and team handling skills
• Good communication and problem-solving abilities
• Ability to work in a fast-paced environment
• Knowledge of inventory management and reporting preferred

Responsibilities

• Manage day-to-day outlet operations smoothly
• Ensure SOPs and company policies are properly followed
• Monitor staff performance, attendance, and discipline
• Handle team scheduling and manpower management
• Ensure high standards of customer service and guest satisfaction
• Monitor sales performance and achieve business targets
• Manage inventory, stock control, and wastage
• Coordinate with vendors and internal departments
• Handle customer complaints professionally and ensure timely resolution
• Prepare daily, weekly, and monthly operational reports
• Maintain outlet hygiene, safety, and operational standards

Skills

Leadership

Team management

Communication

Problem-solving

Adaptability

Education

Bachelor’s degree

Tools

Inventory management

Job description

Operations ManagerJob Summary

We are looking for an experienced and responsible Operations Manager to oversee daily outlet operations, manage team performance, ensure excellent customer service, and maintain operational efficiency across outlets.

Key Responsibilities

• Manage day-to-day outlet operations smoothly
• Ensure SOPs and company policies are properly followed
• Monitor staff performance, attendance, and discipline
• Handle team scheduling and manpower management
• Ensure high standards of customer service and guest satisfaction
• Monitor sales performance and achieve business targets
• Manage inventory, stock control, and wastage
• Coordinate with vendors and internal departments
• Handle customer complaints professionally and ensure timely resolution
• Prepare daily, weekly, and monthly operational reports
• Maintain outlet hygiene, safety, and operational standards

Requirements

• Bachelor’s degree in any field
• Minimum 2–5 years of experience in operations or outlet management
• Strong leadership and team handling skills
• Good communication and problem-solving abilities
• Ability to work in a fast-paced environment
• Knowledge of inventory management and reporting preferred

Preferred Industry

• Café / Restaurant / Hospitality / QSR Industry

Job Details

• Job Role: Operations Manager
• Job Type: Full-Time
• Location: Patna
• Salary: As per company standards & experience

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person