Manager - Operations

GoKhana; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

GoKhana is seeking a proactive Operations Trainer to support day-to-day service delivery from our Hyderabad team. You will create SOPs, train staff, and ensure compliance with hygiene and safety standards across venues.

You will collaborate with vendors and clients, manage attendance, rostering, and reporting formats, and help the team meet service deliverables while maintaining high food and beverage service quality.

Qualifications

• Bachelor’s degree required; hotel management preferred.
• Excellent written and spoken English.
• Strong hygiene, cleanliness, grooming, health and safety.
• Knowledge of food & beverage service.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Develop SOPs for day-to-day ops including attendance, rostering, vendor and client management.
• Attend and conduct mandatory training; ensure team competency in operations.
• Ensure delivery of Client Services deliverables.
• Provide training to vendor staff on POS operation, inventory, and service skills.
• Maintain MMRS and MOM records.

Skills

Operations management

Training delivery

Vendor management

Client management

MS Office

English proficiency

Hygiene & safety awareness

Education

Bachelor’s degree

Tools

MS Office

Job description

• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
• Understand & meet Client Services deliverables.
• To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
• Maintain MMRS and MOM.

Prerequisites:

• Bachelors in any degree, preferably Bachelor’s in Hotel Management.
• Good command over both written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Excellent knowledge of food & beverage service.
• Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.