Operations Manager - Travel and Tours

Khair Tours And Travels; Ernakulam; On-site; INR 279,000 - 469,000; Full time

Job summary

GOKHAIR TRAVEL INNOVATIONS PVT. LTD. invites applications for an Operations Executive to support travel operations from booking confirmation to tour completion. The role covers group tours, FITs, hotels, flights, visas and supplier coordination.

The Operations Executive will work with Sales, Visa, Reservations, Accounts and Customer Relations to ensure bookings, payments and documents move smoothly, while maintaining accuracy and adherence to deadlines.

Qualifications

• Experience in travel operations coordination.
• Knowledge of CRM/ERP systems.
• Strong communication and time management skills.

Responsibilities

• Process confirmed bookings and confirm services within deadlines.
• Coordinate with hotels, DMCs, transport providers and suppliers.
• Prepare quotations and monitor costs within budget.
• Verify visas, tickets, hotel and transport confirmations before departure.
• Support Tour Managers and customers during tours and resolve issues promptly.
• Coordinate with Sales, Visa, Reservations, Accounts and Customer Relations for smooth bookings.
• Record complaints and follow up until resolved.
• Maintain tour files and CRM/ERP records; close files within 3 working days.
• Submit daily updates on departures and open issues.

Skills

Attention to detail

Follow-up discipline

Communication

Time management

Problem-solving

Working under pressure

Confidentiality

Job description

GOKHAIR TRAVEL INNOVATIONS PVT. LTD.

JOB DESCRIPTION OPERATIONS EXECUTIVE

Job Title

Operations Executive

Reports To

Operations
Manager Operations

Role

The Operations Executive supports the smooth, timely and accurate execution of Gokhair's travel operations, from booking confirmation to tour completion. The role covers group tours, FIT/individual travel, hotels, flights, visas and supplier coordination.

Responsibilities

• Booking execution: Process confirmed bookings and make sure hotels, transfers, activities, flights and other services are booked and confirmed within the set deadlines.
• Supplier coordination: Coordinate with hotels, DMCs, transport providers and other suppliers, obtain confirmations and vouchers, and follow up on pending items.
• Costing support: Help prepare quotations and check costs. Make sure bookings stay within the approved budget and flag any variance to the Manager.
• Pre-departure readiness: Check that visas, tickets, hotel and transport confirmations, rooming lists, vouchers and special requests are complete before departure.
• Tour support: Assist Tour Managers and customers during active tours and respond promptly to service issues. Escalate urgent problems to the Manager immediately.
• Interdepartmental coordination: Work with Sales, Visa, Reservations, Accounts and Customer Relations so that bookings, payments and documents move without delay.
• Complaints: Record operational complaints, coordinate quick solutions and follow up until they are resolved.
• Documentation and CRM: Keep tour files, supplier details, booking status and CRM/ERP records fully updated. Close tour files within 3 working days after the tour.
• Reporting: Submit daily updates on upcoming departures, pending confirmations and open issues, and submit company SOPs.

Key Competencies

• Attention to detail
• follow-up discipline
• communication
• time management
• problem-solving
• working under pressure
• and confidentiality.