Opening For Travel Operation Manager

Florican Careers Pvt. Ltd.; Navi Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Florican Careers Pvt. Ltd. invites a Travel Operations Manager to oversee end-to-end travel services, bookings, and tour package management from its Navi Mumbai office. You will coordinate with sales, vendors, and customers to ensure smooth operations and high satisfaction.

The role requires leadership of reservation teams, familiarity with GDS systems such as Amadeus, Galileo or Sabre, and a proactive approach to cost control and service quality. Full-time, office-based position in India.

Qualifications

• Experience in travel operations management with 4+ years.
• Proficient in global distribution systems (GDS) like Amadeus, Galileo or Sabre.
• Strong customer service orientation and leadership skills.
• Education: Graduate.

Responsibilities

• Overall Travel Operations Management: manage day-to-day domestic and international travel services.
• Tour package planning and pricing coordination with hotels and airlines.
• Booking and reservation management across flights, hotels, and transport.
• Vendor and supplier negotiations to ensure quality and cost-efficiency.
• Customer service: handle inquiries, complaints and special travel requests.
• Team supervision: train and monitor reservation staff and travel consultants.
• Documentation, visa, and compliance support; manage billing and reporting.

Skills

GDS systems

Vendor negotiation

Customer service

Team leadership

Problem-solving

Education

Graduate degree

Tools

Amadeus

Galileo

Sabre

Job description

Job Role Overview

A Travel Operations Manager is responsible for managing the end-to-end operations of a travel company, including travel bookings, tour package management, vendor coordination, customer service, and team supervision. The role ensures smooth travel operations and high customer satisfaction.

Key Responsibilities

Overall Travel Operations Management Manage day-to-day operations of domestic and international travel services. Coordinate between sales team, vendors, and customers. Monitor travel bookings and ensure timely confirmations.

Tour Package Planning Design and manage domestic and international tour packages. Coordinate with hotels, airlines, transport providers, and tour guides. Ensure competitive pricing and attractive travel packages.

Booking & Reservation Management Handle bookings for flights, hotels, holiday packages, and transportation. Ensure accuracy in reservation systems and booking confirmations.

Vendor & Supplier Coordination Develop relationships with airlines, hotels, transport vendors, and tourism partners. Negotiate pricing and contracts with suppliers. Maintain quality service and cost efficiency.

Customer Service Management Handle customer inquiries, complaints, and special travel requests. Ensure high customer satisfaction and service quality. Provide travel guidance and support to clients.

Team Supervision Supervise reservation staff, travel consultants, and support teams. Train team members on booking systems and travel procedures. Monitor staff performance and productivity.

Documentation & Compliance Assist with visa documentation, travel insurance, and passport requirements. Ensure compliance with travel regulations and policies.

Financial & Reporting Responsibilities Monitor travel booking revenue and operational costs. Prepare monthly operations and sales reports. Ensure proper billing, invoicing, and payment follow-ups.

Crisis & Issue Management Handle travel disruptions such as flight cancellations or hotel issues. Provide quick solutions and maintain customer support during emergencies.

Business Development Support Support sales team in developing new travel packages. Identify new destinations and travel trends. Improve services to support business growth.

Required Skills

Strong knowledge of travel operations and tourism industry Experience with GDS systems such as Amadeus, Galileo, or Sabre Vendor negotiation skills Customer service orientation Team leadership and management Strong problem-solving ability

• Experience: 4 - 10 Years
• No. of Openings: 1
• Education: Graduate
• Role: Travel Operation Manager
• Industry Type: Hotel / Travel / Airline / Hospitality
• Gender: [ Male / Female ]
• Job Country: India
• Type of Job: Full Time
• Work Location Type: Work from Office