Operations Executive(Soft Services)

Smartworks; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Smartworks in Gurugram is seeking an Operations Executive to manage Soft Services at the facility, including housekeeping, pest control, horticulture, pantry, and front office support. The role focuses on maintaining high service standards and effective vendor coordination.

You will oversee day-to-day operations, monitor staff performance, handle inventories, and ensure safety and hygiene norms while driving cost optimization.

Qualifications

• Oversee Soft Services operations including housekeeping, pest control, horticulture, pantry and front office.
• Ensure cleanliness, hygiene and service quality across facilities.
• Coordinate with vendors for service delivery and quality checks.
• Monitor manpower deployment and performance of soft services staff.
• Prepare MIS reports on budget, consumption and vendor performance.
• Manage inventory for housekeeping and pantry supplies.
• Address employee/occupant complaints related to soft services.
• Support in facility audits and deep-cleaning drives.

Responsibilities

• Supervise day-to-day Soft Services operations including housekeeping, pest control, horticulture, pantry and waste management.
• Coordinate with vendors for service delivery, quality checks, and issue resolution.
• Monitor manpower deployment, attendance, and performance of soft services staff/vendors.
• Maintain checklists, logs, and reports for daily/weekly/monthly operations.
• Handle inventory and stock management for housekeeping and pantry consumables.
• Address and resolve occupant complaints related to soft services promptly.
• Prepare MIS reports related to soft services budget and vendor performance.

Skills

Soft Services operations

Vendor management

Communication skills

Excel / data management

Inventory management

Problem solving

Team supervision

Cross-functional coordination

Education

Graduate in any discipline

Hospitality/Facility Management preferred

Tools

MS Excel

Job description

Job Title: Operations Executive

(Soft Services)Department:

Facility Management

Job Summary: We are looking for an Operations Executive to manage and oversee Soft Services operations at the facility, including housekeeping, pest control, horticulture, pantry, and front office support services. The ideal candidate will ensure high service standards, effective vendor coordination, and smooth day-to-day facility operations.

Key Responsibilities:

• Supervise and manage day-to-day Soft Services operations, including housekeeping, pest control, horticulture, pantry, and waste management.


• Ensure adherence to cleanliness, hygiene, and service quality standards across the facility.


• Coordinate with vendors for service delivery, quality checks, and resolution of service-related issues.


• Monitor manpower deployment, attendance, and performance of soft services staff/vendors.


• Maintain checklists, logs, and reports for daily/weekly/monthly operations.


• Handle inventory and stock management for housekeeping and pantry consumables.


• Address and resolve employee/occupant complaints related to soft services promptly.


• Coordinate with vendors for AMC, negotiation, and cost optimization.


• Ensure compliance with safety, hygiene, and statutory norms.


• Support in organizing events, deep-cleaning drives, and facility audits.


• Prepare MIS reports related to soft services budget, consumption, and vendor performance.

Key Skills Required:

• Good knowledge of Soft Services operations (housekeeping, pest control, horticulture, pantry, etc.)


• Vendor management and coordination skills


• Good communication and interpersonal skills


• Strong Excel/data management and reporting skills


• Inventory and consumables management


• Problem-solving and complaint-handling ability


• Team supervision and people management


• Proactive, disciplined, and hands-on approach


• Ability to multitask and handle cross-functional coordination

Qualifications:

• Graduate in any discipline (Hospitality/Facility Management preferred)