Soft Services Facility Manager

Sodexo; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Sodexo in Bengaluru, India, invites a capable Soft Services Operations lead to manage day-to-day facility services across a busy site. You will oversee housekeeping, security, pantry, cafeteria, pest control and waste management, ensuring smooth, compliant operations and excellent client satisfaction.

The role requires strong leadership to supervise staff and vendors, monitor SLA compliance, manage budgets and prepare MIS reports.

Qualifications

• Graduate in any discipline.
• 57 years of experience in Soft Services / Facility Management.
• Strong knowledge of housekeeping, security, pantry and cafeteria operations.
• Experience in manpower planning, vendor management and client handling.
• Good leadership, communication and coordination skills.

Responsibilities

• Manage day-to-day soft services operations across the facility.
• Oversee housekeeping, security, pantry, cafeteria, pest control and waste management.
• Supervise staff, team leaders and service vendors.
• Ensure SLA compliance and quality service delivery.
• Handle client coordination, escalations and stakeholder management.
• Monitor manpower planning, attendance and performance.
• Conduct regular inspections and quality audits.
• Ensure hygiene, safety and statutory compliance.
• Manage budgets, consumables and operational costs.
• Prepare MIS reports and maintain service documentation.

Skills

Soft Services Operations

Housekeeping Management

Vendor Management

Client Relationship Management

Manpower Planning

SLA Management

Budget Control

MIS Reporting

Education

Graduate in any discipline

Job description

Role & responsibilities

• Manage day-to-day soft services operations across the facility.
• Oversee housekeeping, security, pantry, cafeteria, pest control and waste management.
• Supervise staff, team leaders and service vendors.
• Ensure SLA compliance and quality service delivery.
• Handle client coordination, escalations and stakeholder management.
• Monitor manpower planning, attendance and performance.
• Conduct regular inspections and quality audits.
• Ensure hygiene, safety and statutory compliance.
• Manage budgets, consumables and operational costs.
• Prepare MIS reports and maintain service documentation.

Key Skills:

Soft Services Operations, Housekeeping Management, Vendor Management, Client Relationship Management, Manpower Planning, SLA Management, Budget Control and MIS Reporting.

Preferred candidate profile

• Graduate in any discipline.
• 57 years of experience in Soft Services / Facility Management.
• Strong knowledge of housekeeping, security, pantry and cafeteria operations.
• Experience in manpower planning, vendor management and client handling.
• Good leadership, communication and coordination skills.