Sales Operations Manager

Agrosafpharmaceuticals; Agra District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Direct visibility to senior management

Upskilling and certifications support

Stable Head Office setup in Agra

Job summary

Agrosaf Pharmaceuticals in Agra is seeking a Sales Operations Manager to oversee daily sales operations, manage CRM data, and ensure seamless coordination between various teams. The ideal candidate will have 3-5 years of experience in sales operations and a strong understanding of the pharmaceutical industry.

This role offers an opportunity to work in a dynamic environment, directly influencing sales processes and performance across a broad customer base.

Qualifications

• 3–5 years in sales operations, sales coordination, or sales MIS roles.
• Experience managing CRM data and sales reporting.
• Ability to coordinate effectively across multiple teams.

Responsibilities

• Manage daily sales operations and team coordination.
• Monitor sales activities and maintain CRM software.
• Prepare sales reports for management review.

Skills

Hands-on experience with CRM software

Sales operations management understanding

Pharma sales knowledge

Strong pharma industry and market knowledge

Sales reporting and analysis skills

Strong communication skills

Data management and operational coordination

Problem-solving mindset

Comfort in a fast-paced environment

Education

Graduate in any stream

Tools

CRM software

Microsoft Excel

Job description

Agrosaf Pharmaceuticals Pvt Ltd is a fast-growing pharmaceutical company serving 20,000+ customers across 28 states, backed by the BM Group. We are building strong systems, scalable sales processes and data-driven business operations to support rapid growth — and we need operationally sharp people to keep that engine running smoothly.

Role Overview

We are hiring a Sales Operations Manager to run the day-to-day operational backbone of our sales function. You will manage CRM data, sales reporting, order flow, and coordination between the field team, dispatch, accounts and backend teams. The role is execution-focused — about keeping the sales process disciplined, data clean, and follow-ups on time so the field force and management always know where things stand.

Key Responsibilities

• Daily Operations — Manage day-to-day sales operations and ensure smooth coordination across teams.
• Sales Tracking — Monitor sales team activities, follow-ups, and reporting cadence on a daily basis.
• CRM Management — Maintain and manage CRM software — ensure data accuracy, completeness and timely updates.
• Cross-Team Coordination — Coordinate with sales, dispatch, accounts and backend teams to keep order flow seamless.
• Performance Tracking — Track sales performance, operational efficiency and key process metrics.
• Reporting — Prepare daily, weekly and monthly sales reports for management review.
• Lead Management — Support lead management and ensure proper customer coordination through the sales cycle.
• Data Discipline — Maintain reporting discipline across the team and ensure clean, reliable data flow.
• Order Flow — Monitor order processing and execution to avoid delays or pipeline leaks.
• Process Improvement — Identify operational gaps and improve workflow efficiency through small, practical fixes.
• Onboarding Support — Support onboarding of new sales team members and help them get up to speed on tools and processes.
• Communication Bridge — Maintain smooth, two-way communication between management and field teams.
• Follow-Up Discipline — Ensure timely follow-ups, proper sales process execution and accountability across the team.
• Market Awareness — Stay updated on the pharma industry, market trends and movements that can impact our sales operations.
• Competitor Intelligence — Track competitor activity — pricing, schemes, new launches, distributor moves — and share useful inputs with management and the field team.

Required Skills

• Hands‑on experience with CRM software and sales data management
• Sales operations management understanding
• Pharma sales knowledge — MR/distributor/order flow basics
• Strong pharma industry and market knowledge — products, channels, regional dynamics
• Awareness of competitor activity — pricing, schemes, launches and distributor movements
• Sales reporting and analysis skills
• Team coordination and follow-up ability
• Strong Excel and basic MIS reporting skills
• Customer relationship handling
• Data management and operational coordination
• Strong communication and follow-up discipline
• Problem‑solving mindset
• Comfort working in a fast‑paced, target‑driven environment

Preferred Skills

• Prior experience in pharmaceutical sales operations
• Familiarity with sales dashboards and reporting systems
• Understanding of distributor and customer management processes
• Basic understanding of sales funnel and pipeline management

Eligibility Criteria

• Experience: 3–5 years in sales operations, sales coordination or sales MIS roles
• Qualification: Graduate in any stream
• Location: Must be based in Agra or willing to relocate — this is a Head Office role

Preferred Qualities

• Detail-Oriented — Eye for accuracy in data, reports and process steps.
• Result-Driven — Focused on outcomes and closing the loop, not just doing tasks.
• Ownership — Treats sales operations like a personal responsibility, not a checklist.
• Multitasking — Comfortable juggling multiple teams, tools and timelines at once.
• Process-Focused — Strong on processes, SOPs and operational discipline.
• Composure — Can hold composure and quality of work under pressure and deadlines.

Why Join Us

• Run real sales operations for a 20,000+ customer pharma business across 28 states.
• Backed by the BM Group, with a stable, growing pan-India footprint.
• Direct visibility to senior management — your reports drive real decisions.
• Work across sales, dispatch, accounts and backend — wider exposure than a single-team role.
• Learning-friendly culture with support for upskilling and certifications.
• Stable Head Office setup in Agra, built for the long term.