Operations Manager-RAN

Ericsson AB; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Ericsson AB in India seeks an empathetic and goal-driven Operations Manager-RAN to lead and coordinate Network Operations. You will steer multiple functional areas, align service delivery, and optimize processes while managing stakeholder relationships.

Your leadership will drive improvements in Automated Operations, Service Support, Incident and Change Management, and Data Analytics. The role requires 7+ years in telecom with expertise in automation, ITSM, governance, and performance reporting,

Qualifications

• 7+ years of telecom experience with automation and ITSM exposure.
• Ability to lead cross-functional operations and drive improvements.
• Knowledge of EHS, productivity, and QA practices.

Responsibilities

• Oversee resources and people management across operations.
• Implement best operational practices and improvement programs.
• Monitor budgets, line targets, and service delivery performance.

Skills

Automation

ITSM

Operational Reporting

Risk Governance

Project Governance

People Management

Telecom Domain

EHS Management

Continuous Improvement

Education

PMO Certification

Job description

About this opportunity

We at Ericsson are seeking an empathetic and goal-driven Operations Manager-RAN. In this key role, you will lead and coordinate Network Operations with the valuable input from your team. Your contributions will enhance our service delivery alignment, identify areas of process improvement and effectively manage stakeholder relationships. As an Operations Manager, several functional areas such as Automated Operations, Service Support, Incident Management, Change Management, and Data Analytics look to your leadership in achieving their objectives.

Join our Team

We at Ericsson are seeking an empathetic and goal-driven Operations Manager-RAN. In this key role, you will lead and coordinate Network Operations with the valuable input from your team. Your contributions will enhance our service delivery alignment, identify areas of process improvement and effectively manage stakeholder relationships. As an Operations Manager, several functional areas such as Automated Operations, Service Support, Incident Management, Change Management, and Data Analytics look to your leadership in achieving their objectives.

About this opportunity

We at Ericsson are seeking an empathetic and goal-driven Operations Manager-RAN. In this key role, you will lead and coordinate Network Operations with the valuable input from your team. Your contributions will enhance our service delivery alignment, identify areas of process improvement and effectively manage stakeholder relationships. As an Operations Manager, several functional areas such as Automated Operations, Service Support, Incident Management, Change Management, and Data Analytics look to your leadership in achieving their objectives.

What you will do

• Oversee all aspects of resources and people management.
• Pinpoint and put into action best operational practices.
• Initiate and manage improvement programs.
• Engage actively in both internal and external networks.
• Maintain fidelity to global processes, methods, and tools.
• Manage budgets and set line targets for your sub-unit.
• Focus on operational and financial performance in accordance with the WLA, considering both service delivery performance and customer's infrastructure performance.
• Oversee the productivity and efficiency of the delivery center and manage specific contract delivery performance.
• Monitor and report on the operational and financial performance of the Service Delivery Unit for a specific customer.
• Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization.
• Ensure compliance with legal requirements, customer requirements, and Ericsson internal procedures and standards, especially in the areas of occupational health, safety and environment (EHS).
• Work proactively to continually improve the financial and operational performance of the delivery units, as part of our Continual Service Improvement and innovation initiatives.

The skills you bring

Minimum 7 years of experience in Telecom domain with an expertise into understanding of Automation, ITSM Framework, Operational Reporting, Risk Governance, Project Governance.

Hands on experience on Environment Health And Safety Management System, Continuous Improvement Process, Productivity, MS TOP, Quality Assurance, Staffing.

PMO certification would be added advantage.

Should be experienced into Ethics And Compliance, Transition from Sales to Delivery and hand-over, Team Performance Management, Employee Performance Management, Workforce Optimisation, Financial structures for Service Delivery.

\"All academic credentials must be from recognized and accredited institutions and are further subject to verification.\"

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

India (IN) ||