Automated Operations Engineer(3)

Ericsson AB; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Ericsson AB in Noida, India, seeks a Network Operations Centre (NOC) Engineer for 24x7 monitoring, fault management and service assurance. You will handle L1/L2 troubleshooting and incident tickets, aligning with SLAs across telecom networks. Be ready to coordinate with field teams and vendors.

The role requires strong telecom knowledge, experience with NMS/EMS tools, and familiarity with monitoring and ticketing systems. You will join a global, diverse team driving high performance.

Qualifications

• Bachelor’s degree in Engineering / IT / CS is required.
• Knowledge of telecom networks (2G/3G/4G/5G preferred).
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, HTTP and monitoring tools.
• Experience with ticketing tools such as ServiceNow, Remedy or JIRA.

Responsibilities

• Monitor network, servers, and applications using NMS/EMS tools.
• Identify, analyze, and resolve network alarms and incidents.
• Perform L1/L2 troubleshooting for network and service issues.
• Raise and manage trouble tickets with internal teams and vendors.
• Escalate incidents per the escalation matrix.
• Coordinate with field teams, OEMs, and service providers.
• Track SLA/KPI compliance and ensure timely resolution.
• Perform routine health checks and preventive maintenance.
• Prepare incident reports, RCA inputs, and shift handover notes.
• Support change activities and maintenance windows.

Skills

Telecom networks knowledge

RAN/RNC/BSC familiarity

SNMP, GTP, SIP, HTTP knowledge

Monitoring tools usage

Coordinating with teams

Education

Bachelor’s degree in Engineering / IT / Computer Science

Tools

SolarWinds

Zabbix

Netcool

Nagios

ServiceNow

Remedy

JIRA

Job description

Join our Team

About this opportunity

The Network Operations Centre (NOC) Engineer is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.

What you will do

• Monitor network, servers, and applications using NMS/EMS tools
• Proactively identify, analyze, and resolve network alarms and incidents
• Perform L1/L2 troubleshooting for network, transmission, and service issues
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

The skills you bring

• Bachelor’s degree in Engineering / IT / Computer Science
• Knowledge of telecom networks (2G/3G/4G/5G preferred)
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, HTTP, Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
• Ticketing tools (ServiceNow, Remedy, JIRA)

"All academic credentials must be from recognized and accredited institutions and are further subject to verification."

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

What happens once you apply?

Primary country and city: India (IN) || Noida

Req ID: 793376